Claims Specialist

West Bend Mutual Insurance Company; United States; Remote; USD 85,000 - 105,000; Full time

Job summary

West Bend Mutual Insurance Company is seeking a Claims Specialist to provide support to insureds and claimants dealing with extensive losses. This role requires experience in handling litigated claims and offers a hybrid work environment, ensuring a collaborative and supportive atmosphere. The company values diversity and offers comprehensive benefits including medical, dental, vision insurance, and a competitive salary.

Benefits

Medical & Prescription Insurance

401(k) Plan with Company Match

Paid Time Off

Dental Insurance

Vision Insurance

Employee Assistance Program

Life and Accidental Death & Disability

Short and Long Term Disability

Flexible Spending Accounts

Pet Insurance

Qualifications

• Prior experience handling complex, large claims.
• Proficiency with computers and current technology.
• Prior experience handling litigated files.

Responsibilities

• Handle high-exposure claims and provide technical advice.
• Direct activities of defense counsel handling litigated files.
• Participate in training of department personnel.

Skills

Negotiation

Problem-solving

Oral communication

Written communication

Interpersonal skills

Education

Bachelor's degree in Business, Insurance or related field

Associate in Claims Designation

CPCU designation

Job description

dental insurance, vision insurance, paid time off, 401(k)

United States

Claims Specialist

Job Locations

US-Remote

ID

2025-3245

Category
Claims

Full-Time
Remote/Hybrid
Remote

Claims Specialist Job Locations

US-Remote ID

2025-3245

Category
Claims

Full-Time
Remote/Hybrid
Remote


Company Overview

Recognized as aMilwaukee Journal SentinelTop Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary

Provide "silver lining" support to our insureds and claimants dealing with extensive losses or injuries involving litigation. This role is for more experienced claims adjusters with related experience in with litigated claims handling.

Work Location

This position offers both remote and hybrid work locations. Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) will be offered a hybrid work schedule. Candidates who are fully remote (beyond 50 miles) may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.

Responsibilities & Qualifications

Summary of Responsibilities
Specializes in a specific line of business (i.e. property, casualty, workers compensation). Handle high-exposure claims. Utilize current Claims technology. Provide technical advice and direction to claim adjusters, managers, agents and examiners. Direct activities of defense counsel handling litigated files. Research and provide coverage opinions. Handle special projects as assigned. Participate in training of department personnel. Consistently exhibit a high level of customer service and adherence to department audit guidelines.

Preferred Experience and Skills
Prior experience handling complex, large claims
Proficiency with computers and current technology
Oral and written communication skills
Interpersonal skills
Negotiation and problem-solving skills
Prior experience handling litigated files

Preferred Education and Training
Bachelor's degree in Business, Insurance or related field
Associate in Claims Designation
CPCU designation or other continuing education

Salary Statement

The salary range for this position is $ 85,000-$105,000 .

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

Benefits

West Bend offers a comprehensive benefit plan including but not limited to :

Medical & Prescription Insurance

• Health Savings Account

• Dental Insurance

• Vision Insurance

• Short and Long Term Disability

• Flexible Spending Accounts

• Life and Accidental Death & Disability

• Accident and Critical Illness Insurance

• Employee Assistance Program

• 401(k) Plan with Company Match

• Pet Insurance

• Paid Time Off . Standard first year PTO is 17 days , pro-rated based on month of hire. E nhance d PTO may be available for experienced candidates

• Bonus eligible based on performance

• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.

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