Claims Specialist

One80 Intermediaries; Michigan; On-site; USD 21,000 - 28,000; Full time

Job summary

One80 Intermediaries is seeking a Claims Specialist to provide top-tier customer service to retailers and customers through processing claims, reviewing documentation, and coordinating repairs.

The role emphasizes computer proficiency, clear verbal and written communication, resilience to change, and professionalism in every interaction. You will handle calls, emails, and claim lifecycle tasks daily.

Qualifications

• High School Diploma or GED required; must complete Existing training.
• Ability to execute functions necessary for processing of existing claims.
• Proficient in computer use and keyboard skills.
• Strong communication skills, both verbal and written.

Responsibilities

• Provide daily inbound and outbound communication coverage (phone, email, etc.).
• Manage inquiries and follow-up relating to the entire claim process; determine coverage, authorize technicians, order parts, and administer settlements.
• Review open claims and proactively follow-up to close claims while maintaining accuracy and service.
• Provide timely actions on all communications from retailers, customers, and manufacturers.
• Receive and review inspection packets and determine warranty replacement or denial.
• Guide consumers through service solutions for out-of-warranty or non-covered items.
• Understand retailer portal basics and provide guidance on claims.
• Document updates during inbound calls and coordinate follow-up actions.

Skills

Computer proficiency

Verbal communication

Written communication

Customer service orientation

Education

High School Diploma/GED

Job description

As a Claims Specialist, your primarily responsible for providing a high level of customer service to all customers and retailer partners by utilizing soft skill techniques. You will provide this service daily through receiving and transmitting phone calls from retailers and customers alike, responding to emails, creating claims, reviewing documentation, monitoring progress queues, and authorizing services to facilitate the repair of furniture.

Claims Specialists must be proficient users of computers, exhibit excellent verbal and written communication, have a friendly tone, be resilient to change, and adapt to new procedures, while demonstrating professionalism with every client.

Your Impact:

• Provide daily inbound and outbound communication coverage (phone, email, etc.)
• Manage inbound customer/retailer inquiries and follow-up relating to entire claim processes (determine coverage, send inspection packets, authorize technicians, order parts, recommend exchanges, administer settlements, and collect complaints).
• Review and monitor open claims and proactively follow-up to facilitate claim closure while maintaining high levels of accuracy and customer service.
• Provide timely actions and responses on all communication received from retailers, customers, and manufacturers.
• Receive and review Inspection Packets from customers, determine warranty replacement or denial.
• Offer and facilitate Service Solutions to consumers either out-of-warranty or not covered by a protection plan
• Understand the basics of the retailer portal and be able to provide guidance on claims.
• Process inbound calls - document updates and provide any follow-up action required.

Successful Candidates Will Have:

• Successful understanding and completion of Existing training
• Ability to execute functions necessary for processing of existing claims
• High School Diploma or General Education Degree (GED)
• Computer and keyboard proficiency

Pay Range:

$17.00 - $17.00 Hourly

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers.

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