Claims Specialist

ONE80 INTERMEDIARIES INC; Michigan; Hybrid; USD 34,000 - 42,000; Full time

Job summary

ONE80 Intermediaries Inc. in Michigan seeks a Claims Specialist to deliver high levels of customer service to retailers and customers by phone and email, review documentation, and authorize services to facilitate repairs.

Responsibilities include handling inbound/outbound calls, managing the claim process, reviewing inspection packets, determining warranty coverage, and providing guidance on claims through the retailer portal.

Qualifications

• High School Diploma or GED is required.
• Strong customer service skills and ability to handle multiple inquiries.
• Proficient in using computers and keyboards.

Responsibilities

• Provide daily inbound and outbound communication coverage (phone, email, etc.).
• Manage inquiries and follow-up relating to the entire claim process (coverage, inspection packets, authorize technicians, order parts, settlements).
• Review and monitor open claims and follow-up to facilitate claim closure with accuracy and service.
• Provide timely actions on communication from retailers, customers, and manufacturers.
• Receive and review inspection packets to determine warranty replacement or denial.
• Offer service solutions to consumers for out-of-warranty or not covered items.
• Understand retailer portal basics and guide on claims.
• Process inbound calls—document updates and follow-up actions.

Skills

Customer service

Communication skills

Computer proficiency

Education

High School Diploma/GED

Tools

Computer usage

Job description

As a Claims Specialist, your primary responsibility is to provide a high level of customer service to all customers and retailer partners using soft skill techniques. You will provide this service daily through receiving and transmitting phone calls from retailers and customers, responding to emails, creating claims, reviewing documentation, monitoring progress queues, and authorizing services to facilitate the repair of furniture.

Responsibilities

• Provide daily inbound and outbound communication coverage (phone, email, etc.).
• Manage inbound customer/retailer inquiries and follow‑up relating to the entire claim process (determine coverage, send inspection packets, authorize technicians, order parts, recommend exchanges, administer settlements, and collect complaints).
• Review and monitor open claims and proactively follow‑up to facilitate claim closure while maintaining high levels of accuracy and customer service.
• Provide timely actions and responses on all communication received from retailers, customers, and manufacturers.
• Receive and review inspection packets from customers, determine warranty replacement or denial.
• Offer and facilitate service solutions to consumers either out‑of‑warranty or not covered by a protection plan.
• Understand the basics of the retailer portal and be able to provide guidance on claims.
• Process inbound calls—document updates and provide any follow‑up action required.

Qualifications

• Successful understanding and completion of existing training.
• Ability to execute functions necessary for processing of existing claims.
• High School Diploma or General Education Degree (GED).
• Computer and keyboard proficiency.

Pay Range: $17.00 – $17.00 per hour.

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. For more information about working at One80 Intermediaries, visit www.one80.com/careers.