Claims Specialist

Montage; Michigan; On-site; USD 48,712,000 - 61,992,000; Full time

Job summary

One80 Intermediaries is seeking a Claims Specialist to deliver high-level customer service to customers and retailer partners. You will handle calls, emails, and claims, review documentation, monitor progress, and authorize services to facilitate furniture repairs.

The role requires strong communication, computer literacy, resilience to change, and professionalism with every client. Pay is $17.00 per hour, and the company emphasizes equal opportunity employment.

Qualifications

• High School Diploma or GED required.
• Proficient in computer and keyboard use.
• Excellent verbal and written communication skills.
• Able to learn and operate claim systems.

Responsibilities

• Provide daily inbound and outbound communication coverage (phone, email).
• Manage inquiries and follow-up across claim processes (coverage, packets, inspections, authorizations, settlements).
• Review open claims and proactively follow up to close claims with high accuracy and service.
• Respond timely to retailers, customers, and manufacturers.

Skills

Customer service

Verbal communication

Written communication

Computer proficiency

Education

High School Diploma (GED)

Tools

Retailer portal

Job description

As a Claims Specialist, your primarily responsible for providing a high level of customer service to all customers and retailer partners by utilizing soft skill techniques. You will provide this service daily through receiving and transmitting phone calls from retailers and customers alike, responding to emails, creating claims, reviewing documentation, monitoring progress queues, and authorizing services to facilitate the repair of furniture.

Claims Specialists must be proficient users of computers, exhibit excellent verbal and written communication, have a friendly tone, be resilient to change, and adapt to new procedures, while demonstrating professionalism with every client.

Your Impact

• Provide daily inbound and outbound communication coverage (phone, email, etc.)
• Manage inbound customer/retailer inquiries and follow-up relating to entire claim processes (determine coverage, send inspection packets, authorize technicians, order parts, recommend exchanges, administer settlements, and collect complaints).
• Review and monitor open claims and proactively follow-up to facilitate claim closure while maintaining high levels of accuracy and customer service.
• Provide timely actions and responses on all communication received from retailers, customers, and manufacturers.
• Receive and review Inspection Packets from customers, determine warranty replacement or denial.
• Offer and facilitate Service Solutions to consumers either out-of-warranty or not covered by a protection plan
• Understand the basics of the retailer portal and be able to provide guidance on claims.
• Process inbound calls - document updates and provide any follow-up action required.

Successful Candidates Will Have

• Successful understanding and completion of Existing training
• Ability to execute functions necessary for processing of existing claims
• High School Diploma or General Education Degree (GED)
• Computer and keyboard proficiency

Pay Range

$17.00 - $17.00 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers.

Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice .