Claims Services Consultant

Carilion Clinic; Roanoke (VA); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Claims Consultant, where you will play a crucial role in managing professional and general liability claims. This position offers the opportunity to work closely with legal counsel and healthcare providers, ensuring compliance and effective claims handling. You will be part of a dynamic team dedicated to risk mitigation and litigation management within a leading healthcare system. With a focus on innovation and collaboration, this role allows you to make a significant impact in the healthcare industry while advancing your career in a supportive environment.

Benefits

Employer Funded Pension Plan

Flexible Work Arrangements

Remote Work Options

Paid Time Off

Onsite Fitness Studios

Health and Wellness App

Childcare Discounts

Continued Education and Training

Qualifications

• 3-5 years experience in claims consulting or litigation management.
• Strong knowledge of medical malpractice and healthcare regulations.

Responsibilities

• Manage 50-60% of open malpractice and liability claims.
• Collaborate with legal counsel and healthcare providers.

Skills

Claims Management

Litigation Management

Regulatory Compliance

Risk Mitigation

Data Analysis

Communication Skills

Organizational Skills

Education

Registered Nurse (BSN)

Bachelor's Degree in Health Science

Paralegal Certification

Tools

Microsoft Office Suite

Risk Master

Epic

Job description

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Requisition Number: 151777

How You’ll Help Transform Healthcare:

Join Carilion Clinic as a Claims Consultant – Advance Your Career in Healthcare Litigation Management

Carilion Clinic is seeking a detail-oriented and experienced Claims Consultant to support our Director of Claims in managing professional and general liability claims within a dynamic healthcare environment. This role plays a key part in litigation management, compliance, and risk mitigation for one of Virginia’s leading healthcare systems.

As a Claims Consultant, you will independently manage 50-60% of open malpractice and liability claims while serving as a resource and mentor to Claims Specialists. You’ll collaborate with legal counsel, healthcare providers, and internal stakeholders to ensure effective claims handling, regulatory compliance, and risk management.

Key Responsibilities:

• Lead the litigation management process for professional liability and general liability claims in coordination with the Director of Claims.
• Serve as the primary liaison with external defense attorneys, ensuring smooth communication and case coordination.
• Conduct thorough investigations at the direction of legal counsel, gathering critical documentation, medical records, and evidence for active claims.
• Coordinate and attend depositions, legal hearings, and provider preparation meetings.
• Oversee the Attorney Assist Process to ensure compliance with HIPAA and legal standards before engaging external counsel.
• Produce loss-run reports, claims management letters, and support audit responses for BRIC insured providers, ensuring alignment with regulatory and governmental requirements.
• Perform claims data trend analysis, reporting insights to leadership and escalating risk patterns as needed.
• Manage insurance verification and claims history requests for current and former physicians, residents, and mid-level providers, supporting credentialing and reappointment processes.
• Collaborate with risk managers, department heads, and physicians upon notification of malpractice filings, potential compensatory events, or attorney representation.
• Ensure compliance with internal policies, legal requirements, and industry best practices in all aspects of claims consulting and litigation support.

What We Require:

Education: Registered Nurse (BSN) or bachelor’s degree in health science or Paralegal.

Experience: Minimum three to five years experience required in field. Experience in medical malpractice, healthcare, or the legal field preferred.

Licensure,certification, and/or registration: Advanced education in the field of Risk management or claims management strongly prefered.

Other Minimum Qualifications: Excellent written and verbal communication skills, with appropriate use of grammar, spelling and/or punctuation. Knowledge of office procedures and equipment. Must have strong organizational skills and be self-motivated. Must be proficient with Microsoft Office Suite including Word, Excel, PowerPoint, Risk Master, and Epic. Must be able to deal with patients, attorneys, and employees at all levels in a diplomatic manner.

About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Requisition Number: 151777
Employment Status: Full time
Location: CASB - Carilion Administrative Services Building
Shift: Day
Shift Details: 8am-4:30pm M-F
Recruiter: DAVID L NIVEN
Recruiter Phone: [phone]
Recruiter Email: [e-mail]
For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status.
Carilion Clinic is a drug-free workplace.

What matters to you is important to us—like benefits, rewards, and resources to improve your life.Carilion understands the importance of prioritizing your well-being to help you develop and thrive. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself.Below are benefits available to you when you join Carilion:

• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Flexible Work Arrangements/Schedules
• Remote Work Options
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Virgin Pulse
• Discounts on childcare
• Continued education and training

Find more about Carilion Clinic’s benefits by vising our Total Rewards Page.

Carilion Clinic is an equal opportunity employer. We embrace a diverse workforce and provide equal employment opportunities to all qualified candidates without regard to Race, Color, Religion, Sex, National Origin, Protected Veterans status, Disability, Sexual Orientation or Gender Identity. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.