Claims Service Representative

UniGroup, Inc.; Des Peres, Northern (MO, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Company-paid life insurance

Disability coverage

Tuition reimbursement

Professional development opportunities

Employee assistance program

Wellness resources

Job summary

UniGroup, Inc. is seeking a Claims Service Representative to reunite customers with items reported during the moving process.

Based on-site at the Des Peres, Missouri headquarters, you will investigate overages/shortages and coordinate across customers, agents, and internal teams to reach solutions. The role emphasizes strong customer service, attention to detail, and problem-solving to deliver positive outcomes for clients and stakeholders.

Qualifications

• Minimum high school diploma required.
• 1–2 years in customer service, claims, admin support, logistics, call center, or related fields.
• Strong verbal and written communication skills.

Responsibilities

• Serve as a primary point of contact for customers regarding reported overages and shortages.
• Deliver professional, empathetic, and prompt responses to inquiries.
• Investigate missing and found item reports by reviewing files and system information.
• Analyze information to determine ownership of overages and location of shortages.
• Coordinate with customers, agency personnel, and internal teams to move cases toward resolution.
• Evaluate cost-effective options for returning items to owners.
• Maintain accurate documentation in company systems.
• Manage multiple open cases and meet service expectations.
• Follow up on unresolved matters and communicate updates to customers and stakeholders.
• Exercise sound judgment while following procedures and best practices.
• Support departmental initiatives and additional responsibilities.

Skills

Customer service

Communication

Education

High school diploma

Job description

Posted Friday, September 4, 2026 at 5:00 AM

Work Arrangement: On-Site

This position is based on-site at our Des Peres, Missouri headquarters.

About the Role

The Claims Service Representative plays a critical role in delivering an exceptional customer experience by helping reunite customers with items reported as lost, missing, or misplaced during the moving process. Acting as a central point of contact, this position investigates overages and shortages, researches available information, and works closely with customers, agents, and internal teams to identify solutions and bring issues to resolution.

Success in this role requires strong customer service skills, attention to detail, and the ability to balance empathy with problem-solving. The ideal candidate enjoys helping people, thrives when working through complex situations, and takes ownership of delivering positive outcomes for customers.

What You'll Do

• Serve as a primary point of contact for customers regarding reported overages and shortages.
• Deliver a high level of customer service by responding to inquiries professionally, empathetically, and promptly.
• Investigate missing and found item reports by reviewing files, records, correspondence, and system information.
• Analyze available information to determine ownership of overages and identify the location of reported shortages.
• Coordinate with customers, agency personnel, and internal teams to gather information and move cases toward resolution.
• Evaluate the most cost-effective and efficient options for returning items to their rightful owners.
• Maintain accurate documentation and case records within company systems.
• Manage multiple open cases simultaneously while meeting established service expectations.
• Follow up on unresolved matters and proactively communicate updates to customers and stakeholders.
• Exercise sound judgment and decision-making while following established procedures and best practices.
• Support departmental initiatives and additional responsibilities as assigned.

What We're Looking For

Required Qualifications

• High school diploma or equivalent.
• One to two years of customer service, claims, administrative support, logistics, call center, or related experience.
• Strong verbal and written communication skills.
• Demonstrated ability to handle customer concerns professionally and effectively.
• Strong organizational skills and attention to detail.
• Ability to analyze information, solve problems, and make sound decisions.
• Proficiency with Microsoft Office applications and other computer-based systems.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Skills and Experience

• Experience in customer service, claims administration, transportation, logistics, relocation, insurance, or a related field.
• Experience handling case management, issue resolution, or customer escalations.
• Experience researching information and coordinating solutions across multiple stakeholders.Experience working in environments with high customer interaction and service expectations.

How You'll Be Successful

Top performers in this role tend to be:

• Customer-focused professionals who genuinely enjoy helping people and creating positive experiences.
• Strong communicators who can confidently interact with customers, agents, and internal teams.
• Detail-oriented investigators who enjoy researching information and connecting the dots.
• Organized multitaskers who can effectively manage multiple cases and competing priorities.
• Problem-solvers who remain calm under pressure and work persistently toward solutions.
• Self-motivated individuals who take ownership of issues and follow through to completion.
• Adaptable team members who thrive in a collaborative, customer-focused environment.

About UniGroup

UniGroup is a transportation cooperative that owns and supports the United Van Lines and Mayflower brands. We partner with a nationwide network of agents and van operators to deliver household goods, specialty logistics, and transportation services across the United States and internationally. Our cooperative model emphasizes collaboration, shared success, and long-term relationships with our agents, customers, and employees.

Benefits & Total Rewards

UniGroup offers a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Company-paid life insurance and disability coverage
• Tuition reimbursement and professional development opportunities
• Employee assistance and wellness resources

Work Authorization

Candidates must be legally authorized to work in the United States on a permanent basis. UniGroup is unable to provide visa sponsorship or employment authorization support now or in the future.

We foster diversity, in part, by imposing a strict policy of non-discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran or military status, genetic information or other status protected by the law.

We value the unique skills and experiences that veterans and separated service members bring to our workforce. While serving our country you have gained skills such as leadership, flexibility, and agility, which will help to make you successful here. We are dedicated to supporting military families and ensuring that we provide a welcoming environment for our country’s heroes. We hope you consider joining the UniGroup family.

UniGroup is committed to the full inclusion of all qualified individuals. As part of this commitment, UniGroup will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please [e-mail] .