Claims Senior Subrogation Specialist

MS ACSC Management Services Inc; North Carolina; Hybrid; USD 65,000 - 86,000; Full time

Benefits offered by this job

Health coverage

401(K) + Pension

Tuition assistance

Floating holidays & PTO

Parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises in the United States seeks a Senior Subrogation Specialist to oversee complex files from evaluation to arbitration, negotiating with carriers and government entities.

You will manage arbitration contentions, coordinate with legal counsel, and ensure timely recovery across Medpay Trust, Property, Gov claims, using E-Subro Hub and Arb Forums.

Qualifications

• 3+ years of claims liability experience required.
• Experience with E-Subro Hub and Arbitration Forums.
• Strong knowledge of subrogation principles and negligence laws.
• Proficient in MS Office and claims/appraisal systems.
• P&C license in applicable selling states; ability to obtain others as needed.

Responsibilities

• Prepare and file arbitration contentions via Arb Forums.
• Manage litigated subrogation files with legal counsel.
• Negotiate with carriers, government entities, and stakeholders.
• Pursue recovery for Medpay Trust, Property, Gov, and others.
• Use E-Subro Hub and related systems for docs and payments.
• Serve as an Arbitration Forums Panelist on complex cases.
• Assess liability and damages for high-complexity files.
• Gather documentation (police reports, repair estimates, payment histories).
• Maintain records in subrogation systems.
• Support flexible work arrangements.

Skills

Negotiation

Communication

Interpersonal skills

Organization

Education

Bachelors equivalent

Tools

E-Subro Hub

Arbitration Forums

Claims systems

MS Office

Job description

Job Summary

The Senior Subrogation Specialist is responsible for the technical evaluation, negotiation, and settlement of complex subrogation files regardless of the recovery or intake channel. Primary functions include identifying and pursuing recovery opportunities (Outbound), resolving incoming carrier demands (Inbound), and managing the full lifecycle of Arbitration filings. The specialist manages a diverse portfolio—including Medpay Trust, Government, and specialized loss types—while serving as a formal Arbitration Panelist to resolve industry disputes.

Job Duties

• Arbitration Prep & Filing: Prepare and file high-quality intercompany arbitration contentions through Arbitration Forums (Arb Forums) when negotiations reach an impasse, ensuring all legal theories and evidence are accurately presented.
• Litigation & Vendor Management: Manage and oversee all litigated subrogation files, coordinating with legal counsel to manage complex legal issues while monitoring and managing vendors for Medpay Trust, Property, Product Liability, and complex legal issues.
• Universal Communication & Negotiation: Communicate and interact with third-party insurance carriers, legal counsel, government entities, and internal stakeholders to review, negotiate, and resolve high-complexity inbound subrogation demands and outbound recovery efforts.
• Specialized Loss Recovery: Identify and pursue recovery for specialized losses, including Medpay Trust, Property, Watercraft, Motorcycle, commercial semi-truck, Government, and Product Liability claims.
• Technology & Systems: Utilize E-Subro Hub, Arbitration Forums, and specialized claims/appraisal systems to facilitate the electronic exchange of documentation and high-limit payment processing.
• Arbitration Industry Leadership: Serve as a required Arbitration Forums (AF) Panelist, reviewing and deciding on complex intercompany arbitration cases filed by other member carriers.
• Liability & Damage Assessment: Evaluate and determine liability and damages for high-complexity files across all markets, specifically addressing comparative liability disputes, policy limit issues, and negligence principles.
• Evidence & Verification: Identify and obtain necessary internal and external documentation, including police reports, repair estimates, and payment histories, to verify the accuracy of third-party demands or support liability arguments and recovery demands.
• Inbound Technical Review: Review and validate incoming demands involving specialized handling for Watercraft, Motorcycle, commercial semi-truck, and Real Property losses to ensure they meet “Straight Through” processing criteria.
• Member Advocacy: Proactively contact insured members to provide status updates on subrogation and recovery efforts, specifically regarding the status of their deductible recovery and reimbursement.
• Administrative Excellence: Maintain accurate records in all specialized subrogation systems to track productivity, savings, recovery rates, and file quality.
• Work Environment: Perform duties in an in-office environment, remote/work-from-home, or according to established flexible work arrangements as required by business needs.

Qualifications

• Bachelors Equivalent combination of education and experience Preferred 4-6 years 3+ years of claims liability experience required.
• Required Previous experience with E Subro Hub and Arbitration Forums required. (High proficiency)
• Advanced knowledge of claims administration, subrogation principles, and negligence laws across all markets. (High proficiency)
• Excellent written communication skills required for drafting complex arbitration contentions and legal correspondence. (Medium proficiency)
• Proficient in Microsoft Office suite, claims systems, appraisal systems, and E-Subro Hub. (High proficiency)
• Organization and planning proficiency required to manage complex litigation and arbitration timelines. (High proficiency)
• Advanced interpersonal and negotiation skills. (Medium proficiency)
• Successful completion of Foundation and Arbitration Handling training. (High proficiency)
• Property and Casualty Insurance License, valid in selling state - Issued by State P&C Insurance License required for Texas; must have the ability to obtain NH, VT, and KY licenses based on business need.

Required Travel Requirements

Occasional travel to off-site business meetings or conferences (5% proficiency) #LI-SM1

Compensation

The starting pay range for this position is $64,500 - $86,100 annually. Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Company Culture

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members.

When we embrace our diversity – we win. All of Us!

With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. “Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.