Claims Subrogation Specialist - Outbound

MS ACSC Management Services Inc; Oklahoma; On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health coverage

401(K) with company match and Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA is seeking a Claims Subrogation Specialist - Outbound to manage low-complexity carrier-to-carrier subrogation files and recover payments for policyholders. The role involves negotiating with insurance carriers, maintaining accurate records, and coordinating with internal teams to advance recoveries.

The position requires 1–3 years of claims liability experience, proficiency with E Subro Hub, and a valid Property and Casualty license. This is an in-office role with occasional travel.

Qualifications

• Bachelor-level education or equivalent combination of education and experience.
• Property and Casualty Insurance License valid in selling state (TX).
• Experience with E Subro Hub or similar subsrogation systems preferred.

Responsibilities

• Negotiate with third-party insurance carriers to resolve subrogation demands.
• Maintain records in claims, appraisal, and arbitration systems.
• Obtain documentation (police reports, repair estimates) to support liability arguments.
• Negotiate settlements within established write-off authority.
• Contact insured members for status updates on subrogation efforts.
• Prepare and file intercompany arbitration contentions when negotiations stall.
• Evaluate liability for carrier-to-carrier files across markets (excluding NH, VT, KY).
• Coordinate with internal departments to facilitate recovery.

Skills

Interpersonal skills

Written communication

Organization and planning

Typing

Negotiation

Foundation-level training

Education

Bachelors Equivalent combination of education and experience

Property and Casualty Insurance License

Tools

E Subro Hub

Microsoft Office

Claims systems

Appraisal systems

Job description

Claims Subrogation Specialist - Outbound

Job Summary

The Subrogation Specialist handles low-complexity carrier-to-carrier subrogation files to recover payments made on behalf of policyholders. Primary functions include identifying recovery opportunities, applying rules of negligence and state-specific statutes, and negotiating settlements with insurance carriers. The specialist is responsible for maintaining an active diary to ensure all files, including those involving intercompany arbitration, move efficiently toward recovery.

Job Duties

• Communicate and interact with third-party insurance carriers to negotiate and resolve subrogation demands effectively.
• Maintain accurate records in claims, appraisal, and arbitration systems to track productivity, recovery rates, and file quality.
• Identify and obtain necessary documentation, including police reports and repair estimates, to support liability arguments and recovery demands.
• Negotiate settlements within an established write-off authority of up to a specified dollar threshold.
• Proactively contact insured members to provide status updates on subrogation efforts, particularly regarding the status of their deductible recovery.
• Prepare and file intercompany arbitration contentions through Arbitration Forums (Arb Forums) when negotiations reach an impasse.
• Evaluate and determine liability for carrier-to-carrier files across multiple markets (excluding NH, VT, and KY).
• Coordinate with internal departments as required to facilitate the recovery process.
• Perform duties in an in-office environment as required.

Qualifications

• Bachelors Equivalent combination of education and experience
• Preferred 1-3 years 1+ year(s) of claims liability experience required.
• Required Previous experience with ESH (E Subro Hub) preferred. (Medium proficiency)
• Knowledge of claims administration best practices, negligence laws, and subrogation principles. (Medium proficiency)
• Excellent written communication skills, specifically for drafting arbitration contentions. (Medium proficiency)
• Proficient in Microsoft Office suite, claims systems, appraisal systems, and E Subro Hub. (High proficiency)
• Proficiency in Organization and Planning skills is required to manage recovery timelines. (High proficiency)
• Advanced interpersonal skills for carrier-to-carrier negotiations. (Medium proficiency)
• Typing/keyboarding/mousing proficiency required. (High proficiency)
• Successful completion of Foundation-level training. (High proficiency)
• Property and Casualty Insurance License, valid in selling state - Issued by State in Texas

Travel Requirements

Occasional travel to off-site business meetings or conferences (5% proficiency)

Starting Pay

The starting pay range for this position is $25.03 - $33.34 per hour.

Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths create a team capable of delivering legendary, lifetime service to our members.

When we embrace our diversity - we win. All of Us!

With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation.

It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry.

AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service.

What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.