Claims Automotive Team Manager - Casualty

AAANE AAA Northern New England; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health coverage

401(K) with company match

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAANE AAA Northern New England seeks a Claims Automotive Team Manager for the Casualty unit to lead day-to-day operations, coach staff, and ensure regulatory and statutory compliance and best practices within the claims function.

The role emphasizes quality claim review, performance tracking, staff development, and effective customer service leadership. Strong communication and change leadership are essential for success.

Qualifications

• Bachelor's or equivalent combination of education and experience.
• 4-6 years automotive claims handling preferred.
• 1-3 years supervisory experience required.
• Chartered Property Casualty Underwriter designation preferred.
• Travel up to 5% for off-site meetings.

Responsibilities

• Review claim files regularly for quality.
• Track statistical measures and behavior indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).
• Coach and counsel employees on performance in a responsive and timely manner.
• Resolve a variety of customer service issues through communication and interaction.
• Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
• Manage employee recruitment and development effectively.
• Identify and implement staff development and training needs to support an effective succession plan.
• Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that will support the organization's goals and objectives.

Skills

Leadership

Coaching

Communication

Supervisory skills

Education

Bachelor's or Equivalent

Job description

Claims Automotive Team Manager - Casualty

This role is within the Casualty Claims Unit.

Job Summary

This management position serves as an instrumental component of the day to day activities within the Casualty Claims Unit.

Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices.

Job Duties

Review claim files regularly for quality.

Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).

Coach and counsel employees on performance in a responsive and timely manner.

Resolve a variety of customer service issues through communication and interaction.

Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.

Manage employee recruitment and development effectively.

Identify and implement staff development and training needs to support an effective succession plan.

Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.

Maintain knowledge of current industry developments and best practices.

Participate in committees and projects that will support the organization's goals and objectives.

Qualifications

Bachelors Or Equivalent combination of education and experience

Preferred 4-6 years Automotive Claims handling

Required 1-3 years Supervisory

Preferred Advanced organizational, planning and delegation skills critical.

Advanced oral and written communication skills necessary.

Advanced interpersonal skills essential.

Ability to effectively lead change required.

Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State

Required Chartered Property Casualty Underwriter - Insurance Institute of America

Preferred Travel Requirements Occasional travel to off-site business meetings or conferences. (5% proficiency)

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members.

When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation.

It’s our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service.

What else do we offer?

Stability. Growth. Commitment to an exciting future for both you and our members.