Claims & Safety Investigator: Drive Compliance & Cost Control

Mast Trucking, Inc.; Massillon (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Mast Trucking, Inc. is seeking a Claims & Safety Specialist to lead the investigation and closure of claims while supporting safety and compliance across the fleet.

You will verify facts, coordinate with drivers, insurance carriers, and internal teams to minimize costs and risk, and ensure documentation is complete and accurate. The role emphasizes ownership of open claims, proactive follow-up, and the use of safety systems to maintain driver qualifications and equipment compliance.

Qualifications

• Experience in trucking safety, investigations, or related fields preferred.
• Strong organizational and administrative skills.
• Ability to work across multiple systems and tools.
• IT or systems background is a bonus for supporting safety technology.

Responsibilities

• Reduce open claims through consistent follow-up and timely closure
• Verify details, ask clarifying questions, and investigate discrepancies
• Collect, review, and organize accident and incident information, including work orders and unreported events
• Maintain structured claim files and documentation directories
• Submit initial notice of claim to insurance carriers and other involved parties
• Open, track, and actively manage claims through resolution
• Review driver involvement and supporting documentation
• Obtain repair estimates, coordinate repairs, and track completion
• Invoice responsible parties, track costs and billing, and follow through on collections
• Support the Safety team as needed to keep drivers qualified, equipment compliant, and issues from escalating
• Work within and manage multiple safety-related systems, including claims platforms, ELDs, event recorders, and related software
• Maintain accurate driver and equipment qualification documentation, including DQ files, employment verifications, DOT compliance records, drug testing, hours-of-service documentation, inspections, logs, licenses, and permitting
• Coordinate safety-related equipment needs, including ELD swaps, event recorder orders, and inventory tracking
• Full ownership of all open claims without reminders
• Fewer open claims over time due to steady resolution and follow-up
• Builds trust through results, leading to increased dollar authority for claim settlements and resolution decisions
• Drivers remain qualified and active because safety items are handled proactively
• The Safety Director spends significantly less time handling claims and follow-ups
• Clear systems exist for tracking, documentation, and follow-up
• Strong understanding of how safety, compliance, claims, and costs connect across operations
• Has strong investigative instincts and does not accept surface-level answers
• Asks thoughtful questions to fully understand situations
• Follows issues through until fully resolved
• Is comfortable in customer-facing conversations with drivers, carriers, and vendors
• Communicates clearly and builds buy-in while still holding firm boundaries
• Understands the importance of costs, billing, invoicing, and financial follow-up
• Manages multiple open items without losing track of details or priorities
• Lets issues slide instead of following up
• Avoids asking questions to fully understand a situation
• Needs frequent reminders to manage tasks
• Prefers highly predictable work with minimal judgment calls
• Experience in trucking, safety, or legal or police investigations and claims is a strong plus but not required
• Strong organizational and administrative skills
• Comfort working across multiple systems and tools
• An IT or systems background is a bonus, especially for supporting safety technology

Skills

Investigative mindset

Customer-facing communication

Documentation

Cost & risk awareness

Tools

Claims platforms

Safety systems

Job description

Mast Trucking, Inc. is seeking a Claims & Safety Specialist to lead the investigation and closure of claims while supporting safety and compliance across the fleet.

You will verify facts, coordinate with drivers, insurance carriers, and internal teams to minimize costs and risk, and ensure documentation is complete and accurate. The role emphasizes ownership of open claims, proactive follow-up, and the use of safety systems to maintain driver qualifications and equipment compliance.