Casualty Claims Representative/Sr. Claims Representative-Financial Institution Services Division

Great American Insurance Group; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Wellness plans

Paid Time Off

401(k) plan with company match

Tuition reimbursement

Job summary

Great American Insurance Group is seeking a Claims Representative/Senior Claims Representative in Cincinnati, Ohio. This role involves managing claims, conducting investigations, and negotiating settlements. Candidates should have a Bachelor’s Degree in a relevant field and a minimum of 6 months of experience in property and casualty claims handling.

The position supports a hybrid work environment, with core in-office days from Tuesday to Thursday. Employees benefit from a comprehensive package including health coverage and a 401(k) plan with company match.

Qualifications

• Minimum of 6 months of experience in property and casualty claims handling.
• Knowledge of insurance policies and claims procedures.
• Ability to organize and prioritize claims effectively.

Responsibilities

• Manage inventory of claims and evaluate compensability.
• Conduct claim investigations to determine liability.
• Negotiate appropriate claim settlements and reserves.
• Maintain accurate and detailed claim files.

Skills

Analytical skills

Negotiation skills

Problem-solving skills

Interpersonal skills

Communication skills

Education

Bachelor’s Degree in Business Administration or related field

Active insurance adjuster license

Job description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Job Description

Great American Financial Institution Services specializes in providing risk management and product enhancement programs to vehicle lenders and lessors, commercial equipment lenders, auto dealers and mortgage lenders throughout the U.S. and Canada. Target clients include commercial banks, credit unions, finance companies, buy-here pay-here dealers and leasing and rental concerns. This division insures all forms of collateral securing mortgages, retail installment contracts and loans. This includes but is not limited to residential and commercial real property, commercial vehicles, commercial contents and equipment, motorcycles, recreational vehicles, watercraft and aircraft. https://www.greatamericaninsurancegroup.com/about-us/business-operations/division/financial-institution-services. We are looking for a Claims Representative/Senior Claims Representative to join our team! Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

Essential Job Functions And Responsibilities

• Manages an inventory of claims to evaluate compensability/liability for property and casualty claims.
• Conducts claim investigations to confirm coverage and to determine liability, compensability and damages.
• Determines and may negotiate appropriate claim settlements/reserves within prescribed authority. May attend arbitrations, mediations, depositions, or trials.
• Conveys routine to moderately complex information regarding coverage and settlements to insureds, claimants, and external partners.
• May authorize payments in accordance with assigned authority limit and ensures payments are made in a timely manner.
• Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
• Performs other duties as assigned.

Job Requirements

• Education: Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience. Currently possess an active staff insurance adjuster license or equivalent.
• Experience: Generally, a minimum of 6 months of experience in property and casualty claims handling. Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC).
• Scope of Job/Qualifications: Works within specific limits and authority on assignments of moderate technical complexity and coordination. Demonstrates functional analytical, negotiation, and problem‑solving skills. Demonstrates knowledge of insurance policies, coverage, and claims handling procedures. Develops and maintains knowledge of industry laws and regulations. Demonstrates ability to organize and prioritize caseloads, ensuring timely resolution of claims. Strong interpersonal and communication skills with the ability to build relationships and handle negotiations. Proven ability to handle confidential information with discretion.

This job is non-exempt in California and Washington.

Business Unit

Financial Institution Services

Benefits

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits. Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

Excludes seasonal employees and interns.