Casualty Claims Technical Director/Senior Claims Technical Director

Great American Insurance Group; United States; On-site; USD 110,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Wellness plans and parental leave

Tuition reimbursement and 401(k) with

Commuter benefits

Paid time off and holidays

Employee stock purchase plan

Job summary

Great American Insurance Group seeks a Senior Claims Specialist/Claims Technical Director in its Alternative Markets unit, with flexibility for remote work. The role leads a large, complex claims inventory and provides technical leadership to shape strategy and settlements.

Ideal candidates have 18+ years in P&C claims, a professional designation (AIC preferred), and proven negotiation, investigation, and regulatory compliance expertise.

Qualifications

• Bachelor's degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.
• Completion of a professional designation preferred, such as Associate in Claims (AIC).

Responsibilities

• Manages a significant inventory of claims for a highly complex product or line of business.
• Conducts thorough investigations, assesses coverage and liability, and formulates strategic approaches to claim resolution.
• Analyzes and negotiates settlements within authority, participates in arbitrations, mediations, depositions, or trials.
• Creates and implements strategic coverage decisions, determines outcomes, and formulates negotiation strategies for stakeholders.
• Oversees payments within assigned authority limits, ensuring accuracy and timeliness.
• Ensures all correspondence, reports, and settlement agreements are documented and managed.
• Provides technical expertise on a product.
• Advises executive management on internal and external issues of strategic importance to a product.
• Performs other duties as assigned.

Skills

Claims investigations

Coverage analysis

Negotiation

Strategic decisions

Executive advisory

Education

Bachelor's degree or equivalent

AIC designation preferred

Job description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Alternative Markets specialized in mono-line and/or multi-line primary programs on either a traditional guaranteed cost (Specialty Programs) or risk-sharing basis (Agency, Association or Group Captives). Alternative Markets focuses on niche programs. https://www.greatamericaninsurancegroup.com/about-us/business-operations/division/alternative-markets Alternative Markets is looking for a Senior Claims Specialist/Claims Technical Director to join their team. Ideally we are looking for candidates who can work out of our downtown Cincinnati office but we are also open to remote candidates. Job title and salary will be dependent upon successful applicant's level of experience.

Essential Job Functions and Responsibilities

• Manages a significant inventory of claims for a highly complex product(s) or line of business.
• Responsible for conducting thorough investigations, critically assessing coverage and liability, and formulating strategic approaches to claim resolution.
• Responsible for analyzing and negotiating settlements within prescribed authority, and participates in arbitrations, mediations, depositions, or trials.
• Responsible for creating and implementing strategic coverage decisions, determining outcomes, and formulating negotiation strategies for stakeholders.
• Oversees the issuance of payments within assigned authority limits, ensuring accuracy and timeliness.
• Ensures all correspondence, reports, and settlement agreements are accurately documented and strategically managed.
• Serves as the technical expert on a product(s).
• Evaluates and makes recommendations to executive management on internal and external issues of strategic importance to a product(s).
• Performs other duties as assigned.

Education

• Education: Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.

Experience

• Experience: Generally, a minimum of 18 years of experience in property and casualty claims handling.
• Completion of a professional designation preferred, such as Associate in Claims (AIC).

Scope of Job/Qualifications

• Operates at the highest authority level on complex, high-impact assignments, possessing extensive technical knowledge and skills in both product and industry.
• Excellent analytical, negotiation, and problem-solving skills.
• Recognized as the company expert in their field.
• Ensures compliance with all legal, statutory, and regulatory requirements and is accountable for achieving performance targets and business results.
• Accountable for ensuring that budget and performance targets are met.
• Provides technical advice and support to lower-level positions, management, and other departments.

Business Unit

Alternative Markets

Benefits

• Full-time employees have access to medical, dental, and vision coverage.
• Full-time employees have access to wellness plans, parental leave, adoption assistance, and tuition reimbursement.
• Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays.
• Full-time and eligible part-time employees also enjoy a 401(k) plan with company match.
• Full-time and eligible part-time employees also enjoy an employee stock purchase plan.
• Full-time and eligible part-time employees also enjoy commuter benefits.
• *Excludes seasonal employees and interns.
• Compensation varies by role, level, and location and is influenced by skills, experience, and business needs.
• Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.
• Learn more at http://www.gaig.com/careers.

Why can you trust Great American Insurance Group?

Great American Insurance Group understands the importance of choosing a financially strong company. We are an organization built for the long term and are committed to giving you that strength. For nearly 150 years, Americans have trusted us to protect them. Our innovative insurance solutions and specialization serves niche marketplaces that we know well. This expertise gives us a successful foundation that spans generations. You never know where a career in insurance will take you. Whether you are starting your career or are looking for a company to grow your experience, at Great American Insurance Group, you can join our more than 8,500 employees to “Be Here. Be GREAT!”

To learn more, visit our Career Page