Claim Operations Associate I/Claim Operations Associate II

Great American Insurance Group; Cincinnati (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Wellness plans

Parental leave

Adoption assistance

Tuition reimbursement

Paid Time Off

Paid holidays

401(k) plan with company match

Employee stock purchase plan

Commuter benefits

Job summary

Great American Insurance Group is seeking a Claims Operations Assistant in Cincinnati, OH to support a high-performing Corporate Claims team. The role focuses on learning claim processes, handling routine requests, and assisting with financial transactions across one or more lines.

You will work under supervision, building knowledge of form systems, policy analysis, and data management while contributing to team goals and regulatory compliance. Training and mentorship are provided.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 0-5 years in related operations roles.
• Willingness to learn claim systems and processes.

Responsibilities

• Begin developing a working knowledge of the claim operation and learn to resolve routine incoming operations partners’ requests
• Perform claim operations and payment functions for one or more lines
• Complete new loss establishment within the claim system, including statistical coverage verification and document upload to electronic claim filing system
• Complete financial transaction support for either loss or expense payments, loss or expense reserves, loss or expense refunds
• May perform systems functions, including determining errors/corrections on claims system(s)
• Update claim files and maintains, corrects and/or updates data using office technology
• Learns basic claim handling and how support is necessary
• Composes, prepares, reviews, and responds to correspondence including inquiries that may take additional research prior to responding
• Perform mail functions including research to identify recipient for misdirected mail within the company or externally
• Exhibits ability to use appropriate resources necessary to complete support requirements
• Exhibits ability to actively seek information to understand operations partners’ circumstances, problems, expectations and needs, for the purpose of resolving inquiries/issues
• Shares and/or conveys information to business partners, regarding their claims; maintains a professional demeanor in all situations.
• Becomes familiar with and utilizes computerized systems for policy analysis, claims operations requirements and related data management systems, information gathering and/or troubleshooting.
• May provide assistance to Claims department in areas requiring beginner to intermediate skills or knowledge.
• May assist in training less experienced Claim Operations Professionals
• Complies with company and regulatory guidelines
• Performs all other duties as assigned
• Participate in industry based continued education

Skills

Multi-system navigation

Collaboration

Curiosity

Professional writing

Resource seeking

Self-motivated

Education

High school diploma

Job description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a \"small company\" culture where your ideas will be heard with \"big company\" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

The Team

Corporate Claims Operations is a claim support shared service in Corporate Claims, a division of Great American Insurance. The P&C claim support team assists in claim intake, set up, assignment, financials, compliance, secure file delivery, and everything in between for more than 20 claim departments and 3 Corporate shared services within the Great American organization. This means we support 150+ Claim Professionals across the entire company. Joining this team will give you a unique view of the company with the ability to network across divisional lines. Because this team is in high demand, we are looking for a candidate who wants to join a High Performing Team to contribute to our development and growth.

Skills Necessary

• Navigate multiple systems
• Collaborative mindset
• Curiosity
• Professional writing
• Willingness to seek out resources
• Self-motivated

Essential Job Functions And Responsibilities

• Begin developing a working knowledge of the claim operation and learn to resolve routine incoming operations partners’ requests
• Perform claim operations and payment functions for one or more lines;
• Complete new loss establishment within the claim system, including statistical coverage verification and document upload to electronic claim filing system
• Complete financial transaction support for either loss or expense payments, loss or expense reserves, loss or expense refunds
• May perform systems functions, including determining errors/corrections on claims system(s).
• Update claim files and maintains, corrects and/or updates data using office technology
• Learns basic claim handling and how support is necessary
• Composes, prepares, reviews, and responds to correspondence including inquires that may take additional research prior to responding
• Perform mail functions including research to identify recipient for misdirected mail within the company or externally
• Exhibits ability to use appropriate resources necessary to complete support requirements
• Exhibits ability to actively seek information to understand operations partners’ circumstances, problems, expectations and needs, for the purpose of resolving inquiries/issues
• Shares and/or conveys information to business partners, regarding their claims; maintains a professional demeanor in all situations.
• Becomes familiar with and utilizes computerized systems for policy analysis, claims operations requirements and related data management systems, information gathering and/or troubleshooting.
• May provide assistance to Claims department in areas requiring beginner to intermediate skills or knowledge.
• May assist in training less experienced Claim Operations Professionals
• Complies with company and regulatory guidelines
• Performs all other duties as assigned
• Participate in industry based continued education

Job Profile

Education: High school diploma or equivalent

Experience: 0-5 years of related experience

Performs work under supervision. Demonstrates beginner to intermediate knowledge of forms/systems, policy analysis, claim operations requirements and related management systems.

Business Unit

Corporate Claims

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Wellness plans
• Parental leave
• Adoption assistance
• Tuition reimbursement
• Paid Time Off
• Paid holidays
• 401(k) plan with company match
• Employee stock purchase plan
• Commuter benefits

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

• Excludes seasonal employees and interns.