Claim Operations Associate I/Claim Operations Associate II

Summit Consulting; Kentucky; Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off and holidays

Tuition reimbursement

Job summary

Great American Insurance Group in Louisville, KY, is seeking a Claims Operations professional to join Corporate Claims. The role supports claim intake, setup, payment processing, financials, and data management across multiple departments.

On-site four days a week with one day remote, the position emphasizes learning, teamwork, and compliance with company and regulatory guidelines. Education requirement is a high school diploma; experience ranges from 0 to 5 years.

Qualifications

• High school diploma or equivalent.
• 0–5 years of related experience; beginner to intermediate knowledge of forms/systems, policy analysis, claim operations requirements and related management systems.
• Complies with company and regulatory guidelines.

Responsibilities

• Begin developing a working knowledge of the claim operation and learn to resolve routine incoming operations partners’ requests.
• Perform claim operations and payment functions for one or more lines; complete new loss establishment within the claim system, including statistical coverage verification and document upload to electronic claim filing system.
• Complete financial transaction support for either loss or expense payments, loss or expense reserves, loss or expense refunds.
• May provide assistance to Claims department in areas requiring beginner to intermediate skills or knowledge.

Skills

Navigate multiple systems

Collaborative mindset

Curiosity

Professional writing

Willingness to seek out resources

Self-motivated

Education

High school diploma or equivalent

Job description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Corporate Claims Operations is a claim support shared service in Corporate Claims, a division of Great American Insurance. The P&C claim support team assists in claim intake, set up, assignment, financials, compliance, secure file delivery, and everything in between for more than 20 claim departments and 3 Corporate shared services within the Great American organization. This means we support 150+ Claim Professionals across the entire company. Joining this team will give you a unique view of the company with the ability to network across divisional lines. Because this team is in high demand, we are looking for a candidate who wants to join a High Performing Team to contribute to our development and growth. Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

Essential Job Functions and Responsibilities

• Begin developing a working knowledge of the claim operation and learn to resolve routine incoming operations partners’ requests
• Perform claim operations and payment functions for one or more lines; Complete new loss establishment within the claim system, including statistical coverage verification and document upload to electronic claim filing system
• Complete financial transaction support for either loss or expense payments, loss or expense reserves, loss or expense refunds
• May perform systems functions, including determining errors/corrections on claims system(s).
• Update claim files and maintains, corrects and/or updates data using office technology
• Learns basic claim handling and how support is necessary
• Composes, prepares, reviews, and responds to correspondence including inquires that may take additional research prior to responding
• Perform mail functions including research to identify recipient for misdirected mail within the company or externally
• Exhibits ability to use appropriate resources necessary to complete support requirements
• Exhibits ability to actively seek information to understand operations partners’ circumstances, problems, expectations and needs, for the purpose of resolving inquiries/issues
• Shares and/or conveys information to business partners, regarding their claims; maintains a professional demeanor in all situations.
• Becomes familiar with and utilizes computerized systems for policy analysis, claims operations requirements and related data management systems, information gathering and/or troubleshooting.
• May provide assistance to Claims department in areas requiring beginner to intermediate skills or knowledge.
• May assist in training less experienced Claim Operations Professionals
• Complies with company and regulatory guidelines
• Performs all other duties as assigned
• Participate in industry based continued education

Skills Necessary

• Navigate multiple systems
• Collaborative mindset
• Curiosity
• Professional writing
• Willingness to seek out resources
• Self-motivated

Requirements

• Education: High school diploma or equivalent
• Experience: 0-5 years of related experience Performs work under supervision. Demonstrates beginner to intermediate knowledge of forms/systems, policy analysis, claim operations requirements and related management systems.

Business Unit

Corporate Claims

Benefits

• We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement.
• Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
• Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.
• *Excludes seasonal employees and interns.

Great American Insurance Group understands the importance of choosing a financially strong company. We are an organization built for the long term and are committed to giving you that strength. Why can you trust Great American Insurance Group? For nearly 150 years, Americans have trusted us to protect them. Our innovative insurance solutions and specialization serves niche marketplaces that we know well. This expertise gives us a successful foundation that spans generations. You never know where a career in insurance will take you. Whether you are starting your career or are looking for a company to grow your experience, at Great American Insurance Group, you can join our more than 8,500 employees to "Be Here. Be GREAT!" To learn more, visit our Career Page