Claims Representative Internship - Summer 2027

aoins; Grand Rapids (MI); On-site; USD 23,000 - 32,000; Part time

Job summary

Auto-Owners Insurance in Grand Rapids, MI is offering a student claims internship to gain hands-on experience in the auto and property claims process. You will investigate facts, assemble information, evaluate loss, and determine policy coverage while learning how payments are issued or denied.

You will study insurance policies and forms, communicate with agents and policyholders, and may participate in arbitrations or depositions as needed.

Qualifications

• Currently enrolled as a junior or senior in college.
• Strong written and verbal communication skills.
• Ability to resolve complex issues.
• Ability to organize and interpret data.
• Ability to handle multiple assignments.
• Detail-oriented and thorough.

Responsibilities

• Investigate and assemble facts, evaluate loss, determine coverage, and pay or deny losses.
• Become familiar with insurance coverage by studying policies, endorsements and forms.
• Resolve claims and may attend arbitrations, mediations, depositions or trials as necessary.
• Ensure timely and accurate claims payments.
• Serve the needs of agents, policyholders and others.
• Handle investigations by phone, mail and on-site investigations.

Skills

Student status

Communication skills

Complex issue resolution

Data organization

Multitasking

Detail-oriented

Education

College student (junior or senior)

Job description

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

• Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability and pay or deny losses.
• Become familiar with insurance coverage by studying insurance policies, endorsements and forms.
• Work towards the resolution of claims, and may attend arbitrations, mediations, depositions, or trials as necessary.
• Ensure that claims payments are issued in a timely and accurate manner.
• Service the needs of agents, policyholders and others.
• Handle investigations by phone, mail and on-site investigations.

Qualifications

• Students should be currently enrolled and entering their junior or senior year in college
• Above-average communication skills (written and verbal)
• Ability to resolve complex issues
• Organize and interpret data
• Ability to handle multiple assignments
• Detail-oriented

Rate of Pay

Rate of pay starts at $20.00 per hour.

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

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