Call Center Representative

West Bend Insurance Company

Wisconsin

Hybrid

USD 40,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Medical & Prescription Insurance

Health Savings Account

401(k) Plan with Company Match

Paid Time Off

Bonus eligible based on performance

Job summary

West Bend Insurance Company is seeking a Call Center Representative to handle phone calls in a dynamic environment. The role involves providing exceptional customer service, processing claims, and assisting with various inquiries. Ideal candidates should possess strong communication skills and previous customer service experience. Enjoy a supportive work environment with opportunities for professional growth.

Qualifications

Excellent customer service and problem-solving skills.
Prior experience in call center, reception work, or retail.
Data entry skills and knowledge of personal computers.

Responsibilities

Handle phone calls in a fast-paced contact center.
Provide exceptional customer service to internal and external customers.
Assist with policy changes, payment processing, and other phone requests.

Skills

Customer service

Problem solving

Data entry

Interpersonal skills

Telephone skills

Education

High school diploma or equivalent

Some college preferred

Job description

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Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary

Primary role is to handle phone calls in a fast-paced multi-channel contact center. Handle incoming telephone calls which may include routing internal and external callers, first report of claims, assisting with policy changes, payment processing, and other miscellaneous phone requests. May be responsible for processing tasks assigned out of a work queue and take on additional work or projects, all while meeting service level expectations. Provide exceptional customer service to internal and external customers with the ability to effectively communicate verbally and in writing. Demonstrates effective organizational skills with the ability to make good common-sense decisions while balancing multiple tasks.

Training: 8:00am-4:30pm

Schedule After Training Would Be

9:00am-5:30pm November-March, flexing to 10:00am-6:30pm March-November due to Daylight Savings time change

Work Location

This position offers both remote and hybrid work locations. Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) may work hybrid (3 days/office) or remote . Candidates who are fully remote may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.

Responsibilities & Qualifications

Excellent customer service and problem solving skills
Prior experience in call center, reception work, retail
Data entry skills
Knowledge of personal computers
Interpersonal skills
Telephone skills

Preferred Education And Training

High school diploma or equivalent
Some college preferred

Salary Statement

The hourly range for this position is $ 19.50-$24.00 .

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

Benefits

West Bend offers a comprehensive benefit plan including but not limited to:

Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance
West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

INDSP

EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.

Seniority level