Claims Representative I

Florida League of Cities; Orlando (FL); On-site; USD 47,000 - 57,000; Full time

Job summary

A leading organization in Florida is seeking a Claims Representative I to manage auto and property claims. The role involves investigating claims, determining liability, and negotiating settlements while adhering to industry best practices. Ideal candidates will possess strong negotiation and analytical skills, along with a degree in business or insurance. This full-time position offers a competitive salary range and opportunities for professional growth.

Qualifications

• 1-3 years experience in insurance industry as a Customer Service Representative or Property or Auto Liability adjuster.
• Must have an active Florida Adjusters License.

Responsibilities

• Investigates and determines liability for auto and property claims.
• Negotiates settlements and maintains documentation.
• Reports theft and fraud losses as required.

Skills

Negotiation

Analytical Skills

Communication

Organizational Skills

Customer Service

Multitasking

Interpersonal Skills

Education

Degree from accredited College/University in business or insurance

Tools

Microsoft Office

Job description

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Florida League of Cities provided pay range

This range is provided by Florida League of Cities. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$47,000.00/yr - $57,000.00/yr

CLAIMS REPRESENTATIVE I

Investigates, determines liability, confirm coverage, establishes damages, and negotiates settlement of auto, property and light general liability claims for a Member based organization in accordance with approved policy & procedure and industry Best Practices. This position does not handle injury, complex or litigated claims.

Responsibilities And Duties

• Responsible for the investigation of assigned auto, non-complex general liability, and first-party property cases in compliance with prescribed industry best practices. This includes verifying coverage, determining liability, evaluating damages, establishing reserves, reporting status, and negotiating appropriate settlements for each claim.
• Possesses a certain level of financial authority to settle independently.
• Maintains an appropriate diary and documentation as to file activity.
• Makes determination and handles files with subrogation potential.
• Works with Independent Appraisers to estimate the cost of repair or replacement of damaged or stolen vehicles / damaged property.
• Reports theft, fraud, and arson losses as required to state and industry agencies, as appropriate.
• Performs most duties on an individual basis, and work has a direct bearing on Management results.
• Represents the Company from a public relations standpoint and must conduct oneself appropriately at all times.
• Personal contacts are a major part of activity and include Members, claimants, witnesses, vendors, repair facilities, contractors, police and fire departments, state and county fraud and arson personnel, special investigators, attorneys, expert witnesses and all other person’s incident to the investigation and processing of claims.
• Attends required or necessary training sessions, courses to maintain their license credits and to maintain up to date knowledge & skills.
• Performs other duties as assigned.
  
  

Knowledge, Skills And Abilities

• Excellent negotiation, analytical and interpretive skills
• Excellent oral, written communication and presentation skills
• Strong organizational and interpersonal skills
• Superior customer service skills
• Able to multitask and set own priorities
• Works well under pressure
• Should be used to and able to function effectively in a fast-paced environment.
• Able to establish and maintain effective working relationships with department heads, managers, employees, and vendors.
• Government claims background is a plus.
• Physical Requirements include: Bending, Pulling, Sorting, Carrying up to 20 lbs., Pushing, Speaking (English), Climbing, Reaching, Standing, Key entering, Reading (English), Walking, Kneeling, Seeing, Writing (English)
• Should be able to type 35 WPM.
• Spanish fluency is a plus.
  
  

Training And Experience

Position requires a degree from an accredited College/University in business or insurance preferred or equivalent experience in industry. One to three years of experience in insurance industry as a Customer Service Representative or Property or Auto Liability (no injury) adjuster. Knowledge of Microsoft Office products a must. Must have an active Florida Adjusters License.

Classification: Exempt

Dept: Property & Liability

Reports to: Claims Supervisor

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Government Relations Services

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