Claims Representative

Athene; West Des Moines (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

Athene is seeking a Claims Representative in West Des Moines, Iowa, who will be responsible for researching and processing claims requests while maintaining compliance with regulations. You will initiate claim processing, handle communications with beneficiaries, and recognize potential issues to escalate when necessary.

The ideal candidate should have at least 1 year of work experience, with a preference for annuities knowledge. Strong communication skills and the ability to navigate various computer systems are essential to succeed in this role. Athene values inclusion and is an Equal Opportunity Employer.

Qualifications

• 1+ years of work experience required; experience with annuities is strongly preferred.
• Effective communication skills are essential.
• Ability to work with minimal assistance on multiple computer systems.

Responsibilities

• Initiates processing of new claims and investigates pending claims.
• Handles outreach to beneficiaries about pending claims.
• Prepares correspondence to policyholders and agents.

Skills

Effective verbal and written communications

Interpersonal skills

Ability to navigate multiple computer systems

Understanding of annuity and financial services regulations

Job description

A Claims Representative at Athene is responsible for researching and processing claims requests while observing contractual and regulatory guidelines. The role requires dedication to productivity and empathy with customers during difficult times.

Accountabilities

• Initiates processing of new claims, investigates and reviews pending claims, and handles outreach via calls and emails to beneficiaries regarding pending claims and outstanding requirements.
• Recognizes potential issues with claims and refers questionable claims to the Escalation Team, Team Lead or Manager.
• Aids in administering the company's fraud prevention plan to ensure compliance with regulatory and company requirements.
• Prepares correspondence to policyholders and agents and takes initiative to determine solutions and efficiencies.
• Works with agents, agency personnel, claimants, beneficiaries, physicians, medical institutions, and attorneys to provide claim information.

Qualifications and Experience

• 1+ years of work experience required; experience with annuities is strongly preferred.
• Ability to navigate multiple computer systems with minimal assistance required.
• Demonstrated interpersonal skills, including effective verbal and written communications.
• Understanding of annuity and financial services regulations preferred.
• Drive, discipline, confidence, focus, and commitment.

We are committed to inclusion and are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law. Athene is a Military Friendly Employer.