Claims Representative

CRST The Transportation Solution, Inc.; Town of Amherst (NY); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Company-paid life and disability

Retirement savings with company match

Paid time off, holidays, parentalleave

Telemedicine services

Job summary

CRST The Transportation Solution, Inc. is seeking a Claims Representative to join our Amherst, NY team onsite. You will handle first reports of accidents, assign adjusters, and manage the lifecycle of claims within our risk and loss programs.

This role emphasizes accuracy, collaboration with insurers, and timely documentation. The position requires 1–3 years in insurance/claims, plus strong customer service, problem-solving, and decision-making abilities.

Qualifications

• 1–3 years of insurance/claims experience.
• Strong communication and customer service skills.
• Ability to analyze information and make decisions.
• Proficiency with claims software and MS Office.

Responsibilities

• Take first reports of accidents and enter information into the system.
• Obtain and file copies of reports, photos, and documents.
• Follow up on missing documentation.
• Investigate and assess liability, support adjudication.
• Coordinate with insurers and third-party administrators.
• Notify internal clients and audit for accuracy.

Skills

Insurance experience

Customer service

Problem solving

Decision making

Time management

Attention to detail

MS Office / claims software

Tools

Claims management systems

Microsoft Office

Job description

• Location: Onsite-Amherst NY

CRST is looking for a qualified Claims Representative to join the team.

Join CRST as a Claims Representative and help us deliver on our promises while driving success that enables people to live and thrive. We’re looking for talented individuals ready to bring this vision to life.

CRST’s Home Solutions - Installs division provides delivery and installation of products that require skilled labor or trade-licensed technicians. From delivery to installation and assembly, demand for these services has grown significantly. Home Solutions is proud to work with retail and client partners to provide convenient solutions for consumers.

How You’ll Work

• Location: Onsite-Amherst NY
• Hours: Monday to Friday (8:00 am to 4:30 pm)
• Compensation: Compensation: This pay scale represents a good faith estimate of the hourly range the company reasonably expects to pay upon hire for this position: $23 – $25 per hour. A final offer amount will depend on factors such as prior relevant experience, skills, and location.
• Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

Job Summary

Responsible for taking first report calls of accidents from drivers, assigning adjusters as needed, inputting the information into the computer system, notifying third-party administrators of accidents and performing required follow-up on all these functions. Management, analysis and processing of—and reporting on—insurance and self-insurance programs and claims. Risk management personnel manage the company’s risk by analyzing and purchasing risk transfer products, assessing, investigating and settling claims to limit ultimate liability, monitoring and assisting the work of outside legal counsel and third-party claims administrators, and reporting on loss history and trends to safety and operations departments and executive leadership.

Essential Duties And Responsibilities

• Take first reports of accidents and Enter accident information into computer
• Obtain and file copies of police reports, photos and other accident-related documents
• Follow up on missing documentation regarding the accident
• Execute the investigation for root cause analysis and evaluate liability exposure
• Set up third-party field adjusters as needed on more serious claims to get to the scene for documentation to preserve evidence
• Communicate accident notices to internal clients
• Audit each incident report for accuracy and completeness before escalating the claim status
• Coordinate information with the company’s insurers and/or third-party administrator
• Commence claims adjudication as directed by supervisor
• Obtain records timely for evidence preservation in anticipation of litigation

Required Skills

• 1-3 years of previous insurance/claims experience
• Customer Service and Communication
• Complex Problem Solving and Critical Thinking
• Judgement and Decision Making
• Good Time Management
• Self-Motivated and Detail-Oriented
• Experience with claim management systems and Microsoft Office required

Why CRST?

CRST is celebrating 70+ years of grit, growth, and forward momentum — a legacy built on safety, integrity, and delivering on our commitments. At CRST, you'll be part of a team backed by a company committed to operational excellence, strong partnerships, and long-term success.

Core Values

• Safety at the Core of All We Do
• Integrity in Every Decision and Action
• Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

Equal Opportunity Employer

CRST The Transportation Solution, Inc. is an equal opportunity employer. The Company prohibits unlawful discrimination against any applicant or employee based on race (including hair texture and protective hairstyles), color, religion, creed, religious practices, sex (including pregnancy, childbirth, breastfeeding, reproductive health decision-making, sexual orientation, gender identity, gender expression, and related conditions), national origin, ancestry, age, disability, genetic information, military status, veteran status, marital status, or any other status protected by applicable federal, state, or local law.