Claims Representative

Gallagher Bassett; Orlando (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

Gallagher Bassett in Orlando, FL seeks a Claims Representative Associate to focus on fast-track liability and related claims, using analytical skills to drive timely decisions and resolutions.

You will engage with claimants, clients, and vendors, evaluate coverages and damages, and operate within authority levels to settle claims efficiently while supporting ongoing process improvements.

Qualifications

• High school diploma and a minimum of 1 year of related claims experience.
• Appropriately licensed and/or certified in all states where claims are handled.
• Knowledge of accepted industry standards and practices.

Responsibilities

• Learn investigation, evaluation, processing, disposition and settlement of claims.
• Build claims reserve and settlement authority levels, while continuing to grow your career.
• Collaborate with and acquire information from claimants, clients, vendors and other resources.
• Conduct limited investigations, document information, evaluate losses and recommend settlement to conclude claims.
• Analyze and evaluate coverages, exposures, injury and damage issues.
• Maintain effective and ongoing communication with internal and external contacts.

Skills

Analytical skills

Communication skills

Education

High school diploma

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

As a Claims Representative Associate, you will focus on fast track liability, subrogation/lien/tender and PD claims by engaging your analytical skills to make decisions and bring claims to resolution.

How You'll Make An Impact

KEY RESPONSIBILITIES:

• Learn investigation, evaluation, processing, disposition and settlement of claims.
• Build claims reserve and settlement authority levels, while continuing to grow your career.
• Collaborate with and acquire information from, claimants, clients, vendors and other resources.
• Conduct limited investigations, appropriately documents information, evaluate losses and recommend appropriate settlement to conclude claims.
• Analyze and evaluate various coverages, exposures, injury and damage issues.
• Maintain effective and ongoing communication with various internal and external contacts.

About You

REQUIRED QUALIFICATIONS:

• High school diploma and a minimum 1 year of related claims experience required
• Appropriately licensed and/or certified in all states in which claims are being handled
• Knowledge of accepted industry standards and practices

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)