General Liability Claims Supervisor

Arthur J. Gallagher & Co. (AJG); Orlando (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits program

Career development & learning

People-first culture with accessible领导

Global reach, local impact

Job summary

Gallagher Bassett is seeking a senior claims leader to supervise a liability claims team, guiding handling of CGL, bodily injury, and property damage with a focus on excellence. A strong leadership background and broad jurisdictional experience are required.

The role emphasizes implementing best practices, talent development, and efficient workload management, with a client-focused, proactive communication style across carriers and brokers.

Qualifications

• 7–10 years of demonstrated ability handling Commercial General Liability Claims, including complex litigation, bodily injury, and property damage.
• 4 years of prior leadership experience.
• Nationwide jurisdictional experience preferred.

Responsibilities

• Supervise and guide a liability claims team to deliver high-quality, efficient service.
• Promote GB's Best Practices in claims handling across the team.
• Drive talent by leading adjuster hiring and training, and fostering performance improvement.
• Define team goals, motivate performance, and manage workloads for optimal efficiency.
• Leverage Gallagher technology to enhance team productivity and service quality.
• Communicate with clients, carriers, and brokers in a professional, proactive manner.
• Identify coaching opportunities and position team members for development.

Skills

Claims background

Leadership experience

Jurisdictional experience

Education

High School Diploma

Bachelor's degree

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

How you'll make an impact

Supervise: Lead and encourage a liability claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.

Promote Best Practices: Guide claims team to handle claims in accordance with GB's Best Practices.

Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.

Manage Workloads: Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency.

Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.

Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.

Prioritize and Develop: Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.

About You

Ideal candidates for this position will have:

• Claims Background: 7-10 years of demonstrated ability handling Commercial General Liability Claims handling experience Including Complex litigation, Bodily Injury, and Property Damage claims.
• Prior leadership experience: 4 years
• Jurisdictional Experience: Nationwide preferred

REQUIRED QUALIFICATIONS:

• High School Diploma
• Minimum of 7 years related claims experience
• Appropriately licensed and/or certified in all states in which claims are being handled
• Knowledge of all team member related functions

DESIRED:

• Bachelor's Degree

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)