Claims Representative

NCL Bahamas Ltd.; Miami (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking an experienced claims professional to research, review, investigate and adjust passenger personal injury or other claims.

The role focuses on in-house adjustment, risk assessment and timely resolution in line with contracts and corporate policies. Responsibilities include reviewing documentation, negotiating settlements, notifying insurers, supporting litigation, maintaining claim files and preparing reports.

Qualifications

• Bachelor's Degree in related field or equivalent experience.
• 2–4 years corporate claims experience, liability/P&I knowledge.
• Familiar with claims procedures, medical terminology and documentation.

Responsibilities

• Performs in-house adjustment of passenger personal injury and other claims.
• Reviews documentation, investigates, negotiates and resolves claims per contracts and policies.
• Notifies P&I clubs or insurers of incidents, illnesses, accidents and injuries.
• Assists in handling claims and cases in litigation, including testimony.
• Maintains claim files and updates logs and statistics.
• Prepares correspondence and reports as necessary.
• Gathers medical and accident reports for files.
• Monitors trends related to losses and service quality.
• Suggests loss-control measures and policy improvements.
• Performs other duties as assigned.

Skills

Negotiation

Communication

Medical terminology

PC literacy

Education

Bachelor's degree

Tools

Outlook

Word

Excel

Job description

GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

JOB SUMMARY

Research, review, investigate and adjust claims for personal injury or other complaints made by passengers.

DUTIES & RESPONSIBILITIES

• Performs in-house adjustment of passenger personal injury and other claims.
• Reviews documentation, conducts research/investigation, evaluates, negotiates and resolves claims in accordance with contracts, agreements, legal liability and corporate policies.
• Provides timely notification to P&I Clubs or insurance carriers of incidents, illnesses, accidents and injuries, claims and lawsuits.
• Assists in the handling of claims and cases in litigation including obtaining information/documentation necessary to defend lawsuits and giving testimony on behalf of the company.
• Establishes claim files; updates logs and other statistical data.
• Prepares correspondence and reports as necessary.
• Files medical reports, accident reports and other pertinent data in the respective claim files.
• Develops and implements calendar or diary system with established time frames for required procedures and tasks.
• Monitors trends as they relate to losses, complaints, or incidents.
• Provides feedback on loss control measures, trends, ways to improve service and company policies and procedures.
• Perform other job related functions as assigned.

QUALIFICATIONS

• DEGREE TYPE: Bachelor's Degree
• FIELD(S) OF STUDY: Related field of study; or any equivalent combination of relevant background and work experience.
• EXPERIENCE Minimum 2 to 4 years corporate claims department experience. Understanding of liability/Jones Act requirements and P&I coverage.
• COMPETENCIES/SKILLS Must be familiar with claims procedures and processes and have good negotiation and communication skills. Must be familiar with medical terminology and be able to read medical reports. Must be PC literate in Outlook, Word, and Excel. Prior legal experience a plus.

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY:

At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises New Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We’re thrilled you’re here to explore career opportunities with our team. If you're driven and enjoy thriving in an environment that values People Excellence, you’re in the right place! We’re incredibly proud of our team and the meaningful work we do every day. Our culture is built on Innovation, Collaboration, Transparency and Passion; our key Value Anchors that continue to drive our success and shape our future. We’re excited to learn more about your background and experiences, and to see where this journey might take us together. Please introduce yourself and let’s get connected Our team is committed to People Excellence and we make it our business to ensure that we recruit the best and the brightest talent to be a part of our growing company. If you’re ready to take your career to the next level and collaborate with our team in driving innovation, guest experiences and operational excellence, then NCLH is the place for you!

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company that operates Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. With a combined fleet of 34 ships and itineraries to approximately 700 destinations worldwide, NCLH has exciting plans to expand our business in the years ahead. We expect to add 13 additional ships across the three brands through 2036. To learn more about our brands, please visit: https://www.nclhltd.com/brands Norwegian Cruise Line https://youtu.be/_xCrwYz_7e8 Oceania Cruises https://youtu.be/E_aptk9QNvE Regent Seven Seas Cruises https://youtu.be/irx8sLBX0Sc