Personal Travel Consultant

Norwegian Cruise Line; Town of Florida (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a Personal Travel Consultant to promote Regent Seven Seas Cruise sailings and handle inbound and outbound calls. The goal is to drive profitability by building first-time customer business and repeat customers.

You will provide detailed information to passengers regarding reservations, payments, and policies, while learning each sailing. Salesforce will be used to manage client data and support outbound sales efforts.

Qualifications

• 6 months of sales experience in cruise, travel or hospitality is preferred.
• Strong communication skills and ability to handle inbound/outbound calls.
• Proficiency with CRM systems and MS Office applications.

Responsibilities

• Promote and sell Regent Seven Seas Cruise sailings to direct customers.
• Handle inbound and outbound calls to build first-time and repeat customer business.
• Provide detailed cruise information, including payment requirements and policies.
• Use Salesforce to manage client data and follow outbound processes.
• Close options and follow up on rebooking opportunities and additional sales.

Skills

Sales experience

Excellent communication

Customer-focused

CRM experience

Multitasking

Education

High School Diploma or equivalent

Tools

Salesforce

MS Office

Job description

GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

JOB SUMMARY

Promote and sell Regent Seven Seas Cruise sailings to direct customers by handling inbound and outbound calls. The Personal Travel Consultant's goal is to drive greater profitability in sales and service while building first time customer business along with creating repeat customers..

POSITION RESPONSIBILITIES

• Provide detailed information to passengers as it relates to cruise reservations, including but not limited to payment requirements; cancellation policies; air, hotel, transfers, land programs, shore excursions; and shipboard services.
• Learn and retain complex information regarding each sailing and ship.
• Obtain accurate and necessary authorization for payments and ensure confidentiality and security measures are in place, ensuring RSSC policy and procedures are adhered to.
• When necessary, provide travel requirement information including customs regulations, required papers (passport, visas, and certificates of vaccinations), and currency.
• Utilize salesforce.com to attain accurate client database and follow outbound call processes.
• Consistently follow up with guests to close options, payment requirements, rebooking opportunities, and other sales opportunities.
• Provide advice on destinations and make arrangements for transportations, hotel accommodations, shore excursions, and recreation.
• As well as advise on weather conditions, restaurants, and tourist attractions.
• Perform other job related functions as assigned.

EDUCATION

High School Diploma or equivalent College degree preferred

EXPERIENCE

Minimum 6-month sales experience in cruise, travel or hospitality industry..

KNOWLEDGE & SKILLS

• Must have a great and positive attitude
• Able to meet deadlines and work within a fast paced, multi-tasked environment
• Outstanding organizational skills and high attention to detail and sense of urgency
• Proactive work ethic and team player who is also able to work independently to build and maintain client relationships
• Possess strong written and verbal communication skills to effectively communicate with guests, co-workers and colleagues
• Demonstrates teamwork and ability to handle difficult situations effectively
• Proficient in MS Office applications including Power Point, Excel, and Word
• Working knowledge of SalesForce com or CRM system preferred

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY

• At a Glance
• Brand Overview
• Norwegian Cruise Line
• Oceania Cruises
• Regent Seven Seas Cruises
• New Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We’re thrilled you’re here to explore career opportunities with our team. If you're driven and enjoy thriving in an environment that values People Excellence, you’re in the right place! We’re incredibly proud of our team and the meaningful work we do every day. Our culture is built on Innovation, Collaboration, Transparency and Passion; our key Value Anchors that continue to drive our success and shape our future. We’re excited to learn more about your background and experiences, and to see where this journey might take us together. Please introduce yourself and let’s get connected Our team is committed to People Excellence and we make it our business to ensure that we recruit the best and the brightest talent to be a part of our growing company. If you’re ready to take your career to the next level and collaborate with our team in driving innovation, guest experiences and operational excellence, then NCLH is the place for you!

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company that operates Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. With a combined fleet of 34 ships and itineraries to approximately 700 destinations worldwide, NCLH has exciting plans to expand our business in the years ahead. We expect to add 13 additional ships across the three brands through 2036.

To learn more about our brands, please visit: https://www.nclhltd.com/brands Norwegian Cruise Line https://youtu.be/_xCrwYz_7e8 Oceania Cruises https://youtu.be/E_aptk9QNvE Regent Seven Seas Cruises https://youtu.be/irx8sLBX0Sc