Claims Representative

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a claims professional to research, review, and adjust passenger personal injury and related claims.

You will evaluate documentation, conduct investigations, negotiate settlements, and notify insurers or clubs as incidents arise; you may testify in litigation when needed. A Bachelor's degree in a related field and 2–4 years in a corporate claims environment are required, with strong negotiation, medical terminology and PC skills.

Qualifications

• Bachelor's Degree in a related field.
• 2–4 years corporate claims experience.
• Understanding of liability/Jones Act and P&I coverage.

Responsibilities

• Performs in-house adjustment of passenger personal injury and other claims.
• Reviews documentation, conducts research/investigation, evaluates, negotiates and resolves claims.
• Notifies P&I Clubs or insurers of incidents, illnesses, accidents and injuries, claims and lawsuits.
• Assists in handling claims in litigation and may testify on behalf of the company.
• Establishes claim files; updates logs; prepares reports and stores medical/accident data.
• Develops calendars and time frames for procedures and tasks.
• Monitors trends related to losses or incidents and suggests improvements.
• Performs other duties as assigned.

Skills

Negotiation

Communication

Medical terminology

PC literacy

Legal experience

Education

Bachelor's Degree

Related field

Tools

Outlook

Word

Excel

Job description

GROW YOUR CAREER WITH USAt Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

GROW YOUR CAREER WITH USAt Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

Job Summary

Research, review, investigate and adjust claims for personal injury or other complaints made by passengers.

Duties & Responsibilities

• Performs in-house adjustment of passenger personal injury and other claims. Reviews documentation, conducts research/investigation, evaluates, negotiates and resolves claims in accordance with contracts, agreements, legal liability and corporate policies.
• Provides timely notification to P&I Clubs or insurance carriers of incidents, illnesses, accidents and injuries, claims and lawsuits.
• Assists in the handling of claims and cases in litigation including obtaining information/documentation necessary to defend lawsuits and giving testimony on behalf of the company.
• Establishes claim files; updates logs and other statistical data. Prepares correspondence and reports as necessary. Files medical reports, accident reports and other pertinent data in the respective claim files.
• Develops and implements calendar or diary system with established time frames for required procedures and tasks.
• Monitors trends as they relate to losses, complaints, or incidents. Provides feedback on loss control measures, trends, ways to improve service and company policies and procedures.
• Perform other job related functions as assigned.

Qualifications

DEGREE TYPE

Bachelor's Degree

Field(s) Of Study

Related field of study; or any equivalent combination of relevant background and work experience.

Experience

• Minimum 2 to 4 years corporate claims department experience. Understanding of liability/Jones Act requirements and P&I coverage.

Competencies/Skills

• Must be familiar with claims procedures and processes and have good negotiation and communication skills.
• Must be familiar with medical terminology and be able to read medical reports.
• Must be PC literate in Outlook, Word, and Excel.
• Prior legal experience a plus.

About Nclh

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

Learn More About Our Company

• At a Glance
• Brand Overview
• Norwegian Cruise Line
• Oceania Cruises
• Regent Seven Seas Cruises
• New Releases

Equal Opportunity Employer

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.