Claims Quality Assurance Analyst: Precision & Compliance

Smart AutoCare; Jacksonville (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Smart AutoCare seeks a Quality Assurance Analyst I based in Jacksonville, FL. The role supports the Claims quality program by conducting audits, ensuring adherence to standards, and protecting operational integrity and customer outcomes.

Responsibilities include performing scheduled reviews, documenting findings, and communicating results to leadership. The position emphasizes accuracy, process discipline, and collaboration with teams to improve documentation and SOPs.

Qualifications

• 1-2 years of claims processing experience.
• Minimum 1 year of automotive repair and diagnosis experience.
• High School Diploma or equivalency required.

Responsibilities

• Conduct scheduled quality reviews using established audit tools and criteria.
• Evaluate associate performance and document findings with accuracy and consistency.
• Identify basic trends, errors, and compliance gaps and elevate as appropriate.
• Maintain audit records and ensure documentation is complete and up to date.
• Participate in calibration sessions to build alignment and understanding of standards.
• Communicate audit results to leadership with guidance and oversight.
• Support updates to quality documentation and standard operating procedures.
• Partner with leadership to address routine quality concerns and follow-up actions.

Skills

Claims processing

Automotive repair

Attention to detail

Communication

Structured processes

Time management

MS Office

Teamwork

Willingness to learn

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Smart AutoCare seeks a Quality Assurance Analyst I based in Jacksonville, FL. The role supports the Claims quality program by conducting audits, ensuring adherence to standards, and protecting operational integrity and customer outcomes.

Responsibilities include performing scheduled reviews, documenting findings, and communicating results to leadership. The position emphasizes accuracy, process discipline, and collaboration with teams to improve documentation and SOPs.