Claims Project Manager - Client & Carrier Operations

Lockton; Denver (CO); On-site; USD 65,000 - 100,000; Full time

Job summary

Lockton is seeking a Project Manager (Claims) to oversee the claims process from initial reporting through ongoing administration. The role emphasizes timely communication, accurate reporting, and exceptional client service to clients, carriers, and internal teams.

Responsibilities include setting up claims in Salesforce, maintaining documentation, monitoring coverage positions, and producing regular claims reports.

Qualifications

• Experience in insurance claims or related administrative roles is preferred.
• Proficiency with Salesforce or similar CRM systems is advantageous.
• Strong organization to manage multiple priorities and deadlines.
• Sharp attention to accuracy and detail in all tasks.

Responsibilities

• Report new claims to carriers and set up claim cases in Salesforce by end of day.
• Record carrier acknowledgements and maintain accurate claim documentation.
• Monitor coverage determinations and follow up with adjusters within timelines.
• Manage daily claims operations including email intake and client reporting.
• Prepare weekly and monthly claims reports and metrics using Salesforce and internal tools.
• Administer bordereaux reporting and track deadlines and policy changes.
• Coordinate loss runs with account teams to support client and broker requests.
• Respond to broker inquiries with timely, accurate claim information.

Skills

Organizational skills

Attention to detail

Written and verbal communication

Customer service and follow-up

Tools

Salesforce

Microsoft Excel

Microsoft Outlook

Job description

Lockton is seeking a Project Manager (Claims) to oversee the claims process from initial reporting through ongoing administration. The role emphasizes timely communication, accurate reporting, and exceptional client service to clients, carriers, and internal teams.

Responsibilities include setting up claims in Salesforce, maintaining documentation, monitoring coverage positions, and producing regular claims reports.