VSC Claims Adjuster

iA American Warranty Group; Albuquerque (NM); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) + company match

PTO

Employee assistance program

Performance bonus

Job summary

iA American Warranty LP in Albuquerque seeks an Automotive Warranty Claims Adjuster to support customers, repair facilities, and dealers by initiating claims and resolving inquiries.

The role emphasizes accuracy, fast data entry, and clear communication; Spanish fluency is a strong asset; hybrid work environment with competitive benefits.

Qualifications

• Minimum 2 years in automotive repair, claims, or call center customer service.
• Strong data entry speed (around 30 wpm) with high accuracy.
• Excellent communication and organizational skills.
• Fluency in Spanish is considered a strong asset.

Responsibilities

• Answer inbound calls from customers, repair facilities, and dealers.
• Initiate automotive claims, gather information, and document details in Toro database.
• Research contracts to verify coverage and claim eligibility.
• Validate parts and labor estimates using Alldata or Mitchell Pro Demand.
• Review claim totals, apply benefits (rental, towing), and confirm payment methods.
• Explain repair procedures and contract terms clearly to customers.
• Provide claim summaries and notes to Team Leads and Supervisors for review.
• Process vehicle information, mail, and administrative tasks related to claims.
• Perform callbacks to repair facilities and customers as directed.

Skills

Customer service

Data entry

Communication

Critical thinking

Teamwork

Adaptability

Education

High School Diploma or equivalent

ASE certification preferred

Tools

Alldata

Mitchell Pro Demand

Toro database

Job description

Build the future with us

Are you driven by customer service excellence and eager to contribute to a company that helps its clients feel confident and secure about their future?

As an Automotive Warranty Claims Adjuster, you will play a key role in supporting customers, repair facilities, and dealers by initiating claims, resolving inquiries, and ensuring smooth processes that uphold our standards of trust and reliability.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

Job Description

Automotive Warranty Claims Adjuster

What you’ll accomplish with us

As an Automotive Warranty Claims Adjuster, you’ll be at the core of our mission.

Here are the main responsibilities:

• Answer inbound calls from customers, repair facilities, and dealers.
• Initiate automotive claims, gather pertinent information, and document details in the Toro database.
• Research contracts to verify coverage and claim eligibility.
• Validate parts and labor estimates using Alldata or Mitchell Pro Demand.
• Review claim totals, apply applicable benefits (rental, towing), and confirm payment methods.
• Explain repair procedures and contract terms clearly to customers.
• Provide claim summaries and notes to Team Leads and Supervisors for review.
• Process vehicle information, physical mail, and administrative tasks related to claims.
• Perform callbacks to repair facilities and customers as directed.

What could accelerate your success in this role

We’re looking for someone who:

• Is known for strong customer service and communication skills.
• Stands out for accuracy and speed in data entry (30 wpm with high accuracy).
• Demonstrates solid critical thinking and organizational skills.
• Is recognized for adaptability and teamwork in a fast‑paced environment.
• Has at least 2 years of experience in automotive repair/claims or call center customer service.
• Holds a High School Diploma or equivalent (ASE certification preferred).
• Fluency in Spanish is considered a strong asset.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence.
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.
• Competitive benefits: Competitive benefits: Flexible Health, Dental and Vision insurance, 401(k) + company match, PTO, employee and family assistance program, performance bonus, and much more!

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

Company

iA American Warranty, L.P.

Posting End Date

2026-09-30

About Us

iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more! iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!

Our Commitment to Diversity and Inclusion

Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts! To learn more click here.