Claims Operator (Public Adjuster)

Ironside Claims; Los Angeles (CA); Híbrido; USD 80.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive healthcare plan

401(k) and Roth IRA plans

Paid time off (PTO)

Descripción de la vacante

A public insurance adjusting firm in Los Angeles seeks Claims Operators (Public Adjusters) to advocate for clients, navigate complex claims, and deliver results. The role demands 2+ years of experience in related fields and strong skills in communication, negotiation, and analysis. With a supportive culture rooted in autonomy, belonging, and competence, this opportunity allows you to manage your own caseload while ensuring clients receive fair treatment. Competitive compensation and benefits included.

Formación

• 2+ years in insurance, restoration, project management, or related fields; public adjusting experience preferred.
• Strong ability to interpret insurance policies and assess damage.
• Exceptional verbal and written communication skills.

Responsabilidades

• Conduct detailed investigations of residential water damage claims.
• Review policyholder insurance contracts to determine coverage.
• Gather and organize evidence for claim submissions.
• Negotiate with insurers for fair settlements.
• Advocate for clients throughout the claims process.
• Manage multiple claims and maintain meticulous records.

Conocimientos

Analytical Skills

Communication

Negotiation

Detail-Oriented

Adaptability

Herramientas

Xactimate

Descripción del empleo

• Location: Los Angeles, CA (Remote with occasional travel in the LA area)
• Compensation: $80,000–$120,000+ OTE (Base + Performance Incentives); 1099 commission structure available as an alternative or future option
• Employment Type: Full-Time, W-2 with potential transition to 1099
• Experience Level: 2+ years in insurance, restoration, project management, or related fields; public adjusting experience preferred but not required

At Ironside Claims, we’re not just settling claims—we’re fighting for homeowners in the residential water claims arena with a culture rooted in the ABCs: Autonomy, Belonging, and Competence. You’ll have the freedom to own your work, the support of a team that feels like family, and the platform to showcase your skills as a top-tier advocate. We’re a fast-growing public insurance adjusting firm seeking Claims Operators (Public Adjusters) who are hungry to make a difference, not just a paycheck. If you’re driven to champion clients, solve complex problems, and grow with a company that trusts you to shine, this is your home.

Role Overview

We’re looking for Claims Operators (Public Adjusters) who thrive on advocating for policyholders, navigating complex claims, and delivering results. Whether you’re a seasoned public adjuster or a sharp professional from insurance, restoration, or project management ready to pivot, you’ll investigate property damage claims, assess losses, and negotiate fair settlements. You’ll work independently to manage your caseload while collaborating with our team to ensure every client gets the justice they deserve. This role is about precision, persistence, and passion for helping people rebuild.

• Assess Property Losses: Conduct detailed investigations of residential water damage claims, evaluating the extent of losses with precision and care.
• Analyze Insurance Policies: Review policyholder insurance contracts to determine coverage scope, limitations, and exclusions, ensuring accurate claim handling.
• Document and Prepare Claims: Gather and organize evidence, including photographs, estimates, and expert reports, to build compelling claim submissions.
• Negotiate with Insurers: Engage with insurance company adjusters to secure fair and timely settlements that maximize policyholder compensation.
• Advocate for Clients: Serve as the policyholder’s champion, communicating on their behalf and protecting their rights throughout the claims process.
• Manage Caseload: Efficiently handle multiple claims, prioritizing tasks and maintaining meticulous records to ensure smooth and accurate processing.

Qualifications

• Experience: 2+ years in insurance, restoration, project management, or related fields; public adjusting or claims experience is a plus but not required.
• Analytical Skills: Strong ability to interpret insurance policies, assess damage, and compile detailed documentation for claims.
• Communication: Exceptional verbal and written skills to advocate for clients and collaborate with insurers, vendors, and teammates.
• Negotiation: Proven ability to negotiate effectively, driving outcomes that benefit clients.
• Detail-Oriented: High attention to detail to ensure accurate investigations and comprehensive claim submissions.
• Adaptability: Thrives in a fast-paced environment, managing multiple priorities in a dynamic, evolving industry.
• Transportation: Reliable transportation and ability to travel within the Los Angeles area as needed for on-site assessments.

Preferred Skills

• Proficiency with Xactimate or similar tools for estimating property damage.
• Familiarity with insurance claims processes or restoration industry practices.
• Experience in client advocacy or customer-facing roles.
• Base + Incentives: $80,000–$120,000+ On-Target Earnings (OTE), with performance-based incentives and uncapped potential.
• Flexible Structure: Option for 1099 commission-based compensation, either upfront or as a future transition.
• Benefits (W-2):
  • Comprehensive healthcare plan after 90 days (Kaiser Permanente for CA residents, fully paid by Ironside Claims with employee payroll deductions; non-CA residents reimbursed for individual plans).
  • 401(k) and Roth IRA plans after 2,000 hours (~1 year) with 3% employer match and 3% non-elective Safe Harbor contributions, managed by Vanguard and KB Actuarial.
  • PTO: 80 hours vacation + 40 hours sick annually; unused sick time converts to vacation the following year; tracked via QuickBooks Time.
• Growth Opportunity: Shape the future of Ironside Claims’ claims operations and grow personally, professionally, and financially in a high-impact role.

Why Join Ironside Claims?

At Ironside Claims, you’re not just processing claims—you’re changing lives. Autonomy gives you the freedom to manage your caseload and make decisions that matter. Belonging means joining a team that values your voice and supports your success. Competence means you’ll have the tools and trust to excel, advocating for clients with precision and impact. With a robust benefits package, a work-to-task philosophy that prioritizes results, and the chance to grow in a booming industry, you’ll have everything you need to thrive.

Ready to Be a Champion?

If you’re a problem-solver with a passion for advocacy, a knack for details, and a drive to deliver results, we want you. This role isn’t for the average—it’s for those ready to fight for fairness and build a legacy in public adjusting. Whether you’re from insurance, restoration, or a completely different field, if you’ve got the grit and heart to make a difference, apply now and show us you’re the Claims Operator to elevate Ironside Claims.