Executive Desk Public Adjuster

Allied Public Adjusters, Inc.; Los Angeles (CA); Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) plan

Paid holidays

Job summary

Allied Public Adjusters, Inc. is seeking an Executive Desk Public Adjuster to independently manage a shared high-value caseload from the desk.

The role partners with the Executive Public Adjuster and requires strong writing, negotiation, and carrier-communication skills, with CA licensure obtainable within 90 days. The position is remote, working within a pod structure, and focuses on large-loss and complex residential/commercial claims.

Qualifications

• 7+ years in property claims
• Experience handling large-loss, commercial, and/or complex residential claims
• Strong knowledge of coverage, claim planning, and negotiations
• Persuasive communicator with carriers by phone, email, and letters
• Proficiency in Xactimate for estimates
• Knowledge of residential and commercial building construction
• Active CA Public Adjuster License or ability to obtain within 90 days
• Excellent writing, organization, and follow-through

Responsibilities

• Serve as the Executive Public Adjuster’s claims counterpart and manage shared desk caseload
• Partner with the Executive Public Adjuster to develop claim approaches and conduct coverage analysis
• Execute desk-to-resolve execution with high documentation standards
• Act as primary contact with carrier, client, and vendors via phone, email, and letters
• Draft and send position letters, demand letters, and proofs of loss
• Negotiate with carrier adjusters within established authority
• Drive carrier accountability and track deadlines and payments
• Prepare, submit, and track supplements and keep Xactimate estimates current
• Analyze policy coverage and identify gaps and opportunities
• Keep the Executive Public Adjuster informed through regular claim reviews
• Own file discipline with audit-ready documentation
• Maintain timely client communication and expectations
• Collaborate with internal teams to resolve claims efficiently
• Follow internal processes, timelines, and compliance
• Attend inspections and site meetings as needed
• Ability to drive to office and client sites

Skills

Property claims

Independent file handling

Communication

Negotiation

Strong knowledge of coverage

Education

Public Adjuster License (CA)

Tools

Xactimate

Job description

Allied Public Adjusters (APA) is currently expanding and seeking motivated individuals to join our team as an Executive Desk Public Adjuster. The Executive Desk Public Adjuster is a senior professional desk claims handler who advocates for the policyholder and serves as the Executive Public Adjuster’s claims counterpart on the firm’s large-loss and high-value claims. The Executive Desk Public Adjuster works well in a rapid-paced environment, models behaviors that reflect APA’s core values, and reports to a Managing Public Adjuster as part of a pod team structure. The Executive Public Adjuster is the field expert with eyes on the property and direction of each claim. The Executive Desk Public Adjuster partners in developing that approach and owns the execution. The purpose of an Executive Desk Public Adjuster is to independently handle the day-to-day management of the shared caseload, serve as the primary point of contact with the carrier, client, and vendors by phone, email, and letter, and drive every claim forward to resolution for matters not involving field work. This is a senior claims professional role requiring a high level of independent file handling, judgment, and follow-through.

The ideal applicant must have:

• 7+ years of property claims experience with a proven record of independently managing files to resolution
• Experience handling large-loss, commercial, and/or complex residential claims
• Strong knowledge of coverage, claim planning, and negotiations
• Confident and persuasive communicator with the carrier by phone, email, and formal letter
• Proficiency in Xactimate, including building, revising, and supplementing estimates
• Extensive knowledge of residential and commercial building construction
• Active State Public Adjuster License (or ability to obtain within the first 90 days)
• Exceptional writing, organization, follow-through, and professionalism
• Sound judgment and the ability to work independently with minimal supervision on a high volume of concurrent, high-value files
• Understanding of insurance Industry standards, policies, applicable laws, and regulations, including the California Fair Claims Settlement Practices Regulations
• Maintain a clean driving record and an active California Driver’s License (in the event supplemental field work becomes necessary on any given claim)

Essential Duties & Responsibilities:

The following is a summary of the essential functions of this position. Other duties may be performed, both major and minor, which are not mentioned below. Responsibilities may change from time to time based on business needs.

• Serve as the Executive Public Adjuster’s claims counterpart, independently handling the day-to-day management of the shared large-loss and high-value caseload
• Partner with the Executive Public Adjuster in developing the claim approach, contributing coverage analysis, documentation review, and carrier history
• Execute the established approach with the Executive Public Adjuster in the field and execute it from the desk through resolution while maintaining high documentation standards
• Serve as the primary point of contact with the carrier, client, and vendors on shared claims, communicating by phone, email, and formal letter
• Draft and send position letters, demand letters, proof of loss packages, and responses to carrier requests and denials
• Negotiate with carrier adjusters within the approach and authority established with the Executive Public Adjuster, and escape when the approach needs to change
• Drive carrier accountability by tracking requests and responding to deadlines, pushing for timely payments, scheduling re-inspections, and escalating delays
• Prepare, submit, and track supplements, and keep Xactimate estimates current as scope develops, coordinating with in-house estimators as needed
• Effectively analyze policy coverage and identify coverage issues, scope gaps, and strategic opportunities, and bring recommended next steps to the Executive Public Adjuster
• Keep the Executive Public Adjuster informed through regular claim reviews so field insight and desk execution stay aligned
• Track critical policy and claim deadlines and act on them well in advance
• Own file discipline on the shared inventory: file hygiene, timely activity notes, and audit-ready documentation
• Maintain timely client communication and expectations
• Effectively and efficiently utilize support teams such as legal, estimating, and leadership where needed to resolve claims for clients
• Follow internal processes, documentation standards, timelines, and compliance requirements
• Attend inspections, re-inspections, and site meetings as needed.
• Ability to drive regularly to the office and client property inspection sites

Key Performance Indicators (KPIs):

• Settlement outcomes and recovered value on the shared inventory
• Carrier response and payment cycle times
• Supplement turnaround time and approval rate
• File quality and audit-readiness
• Stalled-file rate on the shared inventory
• Files moved to resolution monthly

What Success Looks Like in the First 12 Months:

• Fully assumed day-to-day handling of the Executive Public Adjuster’s book, with no claim stalling on the desk side
• Established as the trusted primary contact for carriers on shared claims, with professional, well-documented phone, email, and letter communication
• Built a trusted partnership with the Executive Public Adjuster that turns field direction into consistent desk execution
• Achieve strong claim outcomes for clients through disciplined execution and relentless advocacy
• Delivered accurate, defensible estimates, supplements, and position letters that hold up in negotiation, appraisal, or litigation
• Create Executive Public Adjuster capacity to take on additional large-loss claims
• Produce audit-ready files with complete, timely documentation
• Meet or exceed claim cycle time standards while balancing quality and urgency
• Anticipate carrier tactics and deadlines, escalating issues before they become problems
• Collaborate effectively with internal business partners and the pod to drive results
• Show ownership mentality by treating every claim like it matters in a proactive manner
• Contribute positively to the company culture and results

Logistics

• Location: Remote
• $110,000 to $150,000 base + performance bonus
• 401(k) with 3% non-elective contribution
• Health and dental insurance options
• Generous paid holidays and paid time-off policy
• Career advancement and professional development opportunities

Our Core Values: We Show Up with G.R.I.T.

• Go-Getters: We pursue truth and fairness with rigor and expertise. We are proactive, responsive, and committed to professional service.
• Relationship Builders: We nurture relationships based on mutual respect, challenging insurers when we must and helping them when we can, all in the spirit of resolving claim matters fairly.
• Intelligent Experts: We work to achieve mastery of our respective crafts, trusting our teammates to do the same. By focusing on core competencies, we create a team stronger than the sum of its parts.
• Truth Champions: We pursue truth above all else. To champion our clients' interests most effectively, we seek precisely what is owed, nothing more, and absolutely nothing less.

Physical Requirements and Work Environment

The mental and physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Ability to remain stationary and work in an office or home office environment for extended periods, including sitting, typing, and completing computer-based tasks
• Ability to communicate effectively with others through verbal and written communication, including talking, hearing, writing, and typing
• Ability to read materials in paper format, on a computer screen, and on a phone
• Ability to perform repetitive motions that may include the wrists, hands, and fingers
• Ability to adjust focus and have depth perception
• Ability to maintain visual acuity to identify and assess property damage, review documents, photographs, and inspection reports
• Ability to walk and stand for extended periods and perform physical movements such as bending, stooping, kneeling, crouching, twisting, and reaching while conducting property inspections
• Ability to maintain balance while working on uneven terrain, and similar surfaces
• Ability to walk through properties with multiple levels, which may require frequent use of stairs or steps, as well as walking for extended periods
• Ability to lift and carry equipment (camera, laptop, measuring tools) weighing up to 50 lbs.
• Ability to navigate in and out of a vehicle to drive and sit for periods exceeding one hour from the starting point
• May be exposed to all weather conditions, including extreme heat, cold, rain, and wind