Claims Operations Specialist

Shelter Insurance Companies; Columbia Township (MO); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

401(k) Savings and Profit Sharing

Paid Time Off

Wellness Program

Flexible Scheduling

Job summary

Shelter Insurance Companies is seeking a Claims Operations Specialist to serve as the primary contact for agents, insureds, and our Roadside Assistance vendor. You will support Claims Administration System processes, forms, and training, and assist in catastrophe claims setup.

The role emphasizes independent work, strong investigative and analytical skills, and superior interpersonal abilities. A flexible, essential function-compatible schedule is expected.

Qualifications

• Excellent investigative and communication skills.
• Ability to research, analyze and make sound decisions.
• Superior interpersonal skills.
• Must be able to work independently and effectively manage time.
• Ability to perform the essential functions of the position, with or without a reasonable accommodation.

Responsibilities

• Serve as the primary contact for agents, insureds and our Roadside Assistance vendor regarding Shelter's Roadside Assistance program.
• Represent the Claims Department in Claims Administration System and forms/letters business process development, testing, maintenance and training.
• Assist in the setup and training of the Administrative process of Catastrophe claims.
• Provide support for Claims personnel with CWS and workflow issues.

Skills

Investigative skills

Analytical thinking

Interpersonal skills

Time management

Independent worker

Job description

$23.82 / hour minimum starting pay

Claims Operations Specialist

Job Level: Individual Contributor

Shelter maintains broad salary ranges for its roles in order to account for variations in geographic location, education, training, skills, relevant work experience, business needs and market demands. Please remember that this is the minimum starting base pay only and does not consider other components that make up the total rewards package for the position.

What You Will Be Doing

Serve as the primary contact for agents, insureds and our Roadside Assistance vendor regarding Shelter's Roadside Assistance program. Represent the Claims Department in Claims Administration System and forms/letters business process development, testing, maintenance and training. Assist in the setup and training of the Administrative process of Catastrophe claims. Provide support for Claims personnel with CWS and workflow issues.

What We're Looking For

• Excellent investigative and communication skills
• Ability to research, analyze and make sound decisions
• Superior interpersonal skills
• Must be able to work independently and effectively manage time
• Ability to perform the essential functions of the position, with or without a reasonable accommodation

Benefits

Shelter's uncompromising commitment to excellence doesn't stop with our customers. We recognize our employees are what make us a premier organization in the insurance industry. Shelter Employees enjoy such benefits as:

• Health, Dental, Voluntary Vision and Prescription Drug Insurance
• Savings and Profit Sharing 401(k)
• Paid Time Off for Sick and Personal Leave, Vacation and Holidays
• Vitality Wellness Program
• "Dress for Your Day" Dress Code
• Flexible Scheduling
• And much more!