Claims Operations & Process Improvement Specialist

Jobtailor; Arizona; On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor in the United States is seeking an experienced administrative professional to provide critical support to the Claims Organization. You will serve as a liaison between departments to resolve issues and support business operations.

You will leverage active listening and problem-solving skills to handle routine and complex requests, manage multiple priorities, and contribute to process improvements, while ensuring accuracy and meeting deadlines.

Qualifications

• High School Diploma or GED.
• Strong active listening skills and a customer-focused mindset.
• Excellent problem-solving and critical-thinking abilities.
• Strong attention to detail and organizational skills.
• Professional verbal and written communication skills.
• Ability to effectively collaborate and work within a team environment.
• Proficiency in Microsoft Office applications, including basic Excel skills.
• Ability to learn and navigate multiple technology systems simultaneously.
• Ability to perform financial calculations accurately.
• Associate degree or bachelor’s Degree preferred.
• Demonstrated success in prior roles with a strong desire for continued growth and development.

Responsibilities

• Provide critical administrative and operational support to the Claims Organization.
• Act as a liaison between departments to resolve issues and support business operations.
• Utilize active listening and critical thinking skills to analyze and resolve routine and complex work requests.
• Meet and exceed established deadlines while maintaining quality and accuracy.
• Facilitate new claim triage and assignment processes.
• Support business and IT-related project initiatives.
• Identify opportunities for continuous process improvement and operational efficiencies.
• Maintain accuracy while managing multiple priorities in a fast-paced environment.
• Collaborate effectively with internal business partners and stakeholders.

Skills

Active listening

Problem-solving

Organizational skills

Customer-focused mindset

Critical thinking

Verbal communication

Written communication

Team collaboration

Attention to detail

Education

High School Diploma or GED

Associate degree

Bachelor’s Degree

Tools

Microsoft Office

Excel

Technology navigation

Financial calculations

Job description

Jobtailor in the United States is seeking an experienced administrative professional to provide critical support to the Claims Organization. You will serve as a liaison between departments to resolve issues and support business operations.

You will leverage active listening and problem-solving skills to handle routine and complex requests, manage multiple priorities, and contribute to process improvements, while ensuring accuracy and meeting deadlines.