Claims Operations Leader - Develop Talent & Drive Quality

Express Employment Professionals – Hawaii; Honolulu (HI); On-site; USD 55,000 - 80,000; Full time

Job summary

Express Employment Professionals – Hawaii is seeking a Claims Manager to lead a busy Claims Department in Honolulu. You will oversee daily operations, drive accuracy and efficiency, and develop team members while ensuring high-quality service.

The role emphasizes hands-on leadership, process improvement, and maintaining claims systems to meet established standards for accuracy and turnaround times.

Qualifications

• High school diploma or GED required.
• Experience in claims supervision, management, or related leadership preferred.
• Knowledge of medical terminology, billing, and coding preferred.

Responsibilities

• Oversee daily claims processing operations and departmental workflow.
• Ensure accuracy, efficiency, and turnaround standards are consistently met.
• Hire, train, coach, and develop Claims Department employees.
• Assign work, evaluate performance, and support employee development.
• Establish and maintain claims processing policies, procedures, and guidelines.
• Coordinate system updates and coding changes.
• Generate and review productivity and performance reports.

Skills

Leadership

Team management

Analytical

Time management

Attention to detail

Communication

Problem-solving

Education

High school diploma or GED

Bachelor’s degree in Business Administration/Healthcare Management or related field

Tools

Microsoft Word

Microsoft Excel

Job description

Express Employment Professionals – Hawaii is seeking a Claims Manager to lead a busy Claims Department in Honolulu. You will oversee daily operations, drive accuracy and efficiency, and develop team members while ensuring high-quality service.

The role emphasizes hands-on leadership, process improvement, and maintaining claims systems to meet established standards for accuracy and turnaround times.