Claims - Material Damage Team Leader - Auto

Cincinnati Insurance Company; Fairfield (OH); On-site; USD 100,000 - 117,000; Full time

Job summary

The Cincinnati Insurance Companies is seeking an Auto Team Leader to oversee material damage programs, supervise claims staff, and drive performance metrics. You will guide auto estimates, quality assurance, and training initiatives to uphold service excellence.

Ideal candidates bring at least five years in auto insurance, strong Excel and Office skills, and experience leading repair programs at a top carrier. A Bachelor’s is preferred; designations are a plus.

Qualifications

• Minimum five years insurance industry experience.
• Experience in auto repair program leadership with a top tier carrier.
• Expertise in use of auto estimating software.
• Fluent in Microsoft Office products including Word, Excel, and PowerPoint.

Responsibilities

• Provide supervision to claims associates related to auto physical damage analysis.
• Ensure compliance with auto material damage best practices.
• Oversee auto repair estimating and total loss valuation software.
• Perform auto damage appraisal quality assurance audits.
• Manage Cincinnati claim service programs.
• Provide metrics and data analysis to HQ Claims and Field Claims.
• Identify auto material damage risks and propose mitigations.
• Develop auto training content and update instructors.

Skills

Data analysis

Metrics reporting

Oral and written communication

Advanced Excel

Microsoft Office

Education

Undergraduate degree preferred

Insurance designations a plus

I-CAR training/certification a plus

Tools

Auto estimating software

Word

Excel

PowerPoint

Job description

MAKE A DIFFERENCE Share your talents and develop your skills as you build a career in a professional environment with a personal feel.

Description

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Start your journey with us

The P & C Material Damage Unit seeks an Auto Team Leader to participate in the strategic management of CIC’s auto material damage programs to include collection and analysis of material damage metrics as related to company strategic initiatives and industry key performance indicators. The P & C Material Damage Unit Team Leader responsibilities also include daily supervision of claims associates in the administration of auto material damage programs, best practices, compliance, estimating, estimating software, valuation tools, and damage analysis.

Starting salary is $100,000 - $117,000 and d epends on experience and qualifications.

Be ready to:

• Provide supervision to claims associates related to:
• Auto physical damage analysis
• Compliance with auto material damage best practices
• Auto repair estimating and total loss valuation software
• Auto damage appraisal quality assurance audits
• Manage and maintain Cincinnati claim service programs
• Provide metrics and data analysis to HQ Claims and Field Claims
• Identify new P & C material damage risks to the Claims Department’s strategic objectives and bring these risks to the attention of the P & C Material Damage Resource Unit Manager with recommended mitigation solutions
• Participate in the identification and development of auto training content and provide material damage training updates to auto instructors as necessary

Be equipped with:

Education

• Undergraduate degree preferred but not required
• Insurance Institute of America Educational Designations are a plus
• I-CAR training and/or certification is a plus

Experience

• Minimum five years insurance industry experience
• Experience in auto repair program leadership with a top tier carrier
• Expertise in use of auto estimating software
• Fluent in Microsoft Office products including Word, Excel, and PowerPoint

Skills

• Ability to compile and report metrics necessary for the management of customer satisfaction, customer experience, loss cost, loss control, and loss adjustment expense
• Capable of data analysis and preparation of reports necessary to benchmark results
• Advanced Excel skills
• Effective oral and written communication skills
• IT background is a plus

Qualities

• Ability and willingness to adapt to change
• Ability to help lead and foster change within a department and organization
• Ability to work independently and collaboratively
• Ability to learn new skills and complete educational courses as needed

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated.To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation; religion; national origin; age; disability; or any other basis prohibited by law. Learn more about the Federal Employment Notices .