Claims – Signature Auto Claims Specialist I

Cincinnati Insurance Company; Fairfield (OH); Hybrid; USD 52,000 - 65,000; Full time

Job summary

The Cincinnati Insurance Companies in Fairfield, OH, is seeking a Signature Auto Claims Specialist I to join the Signature Claims department. This exempt, salaried position focuses on 1st party auto and related property claims with no dollar authority limit.

You will work in a hybrid environment, with four days in the office and one day remote, and you will handle investigations, review coverage letters, negotiate with service providers, and deliver high-quality customer service while building

Qualifications

• Experience in customer service and strong interpersonal skills.
• Claims-handling experience preferred but not required.
• Ability to work independently with strong problem-solving skills.
• Ability to write clear, detailed communications and letters.
• Willingness to pursue AINS/AIC coursework within two years of hire.

Responsibilities

• Directly handle assigned 1st party auto and related property claims without dollar authority.
• Provide exceptional claim service over the phone to ensure customer satisfaction.
• Conduct thorough investigations including reviewing police and medical records.
• Review coverage forms and draft complex letters such as reservations of rights or declinations.
• Analyze auto estimates and negotiate with shops and service providers.

Skills

Customer service

Interpersonal skills

Independent worker

Critical thinking

Written communications

Decision making

Education

AINS coursework

AIC coursework

Job description

MAKE A DIFFERENCE Share your talents and develop your skills as you build a career in a professional environment with a personal feel.

Description

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

The pay range for this position is $52,000 - $65,000 annually. Pay is based on the applicant's education, experience, location, knowledge, skills and abilities.

Build your future with us

The Signature Claims department is seeking a qualified candidate to fill the new role of Signature Auto Claims Specialist I. The role will primarily handle 1 st party auto exposures including total loss settlement, 1 st party injury exposures and claims with no dollar authority limit. This position is located in Fairfield, OH. We currently provide a hybrid work environment, with 4 days in-office and 1-day remote work. This is an exempt (salaried) role with promotional opportunities.

Be ready to:

• Directly handle assigned 1 st party auto and additional property claims with no dollar authority limit
• Providing exceptional claim service over the phone to ensure high customer satisfaction
• Complete through, detailed claim investigations including injury recorded statements, partner with SIU and onboarding experts when needed – comprehensive review of police reports, hospital records and medical information including private data
• Review coverage forms including specialized personal and commercial auto forms, complete complex coverage letters including reservation of rights or claim declination or position letters
• Complete analysis of auto estimates and initiate negotiations over the phone with body shops and service providers regarding labor rates and work product

Be equipped with:

• Prior customer service experience and demonstrated interpersonal skills
• Prior claims-handling experience preferred but not required
• The ability to work independently, strong critical thinking and problem-solving traits along with the ability to make informed decisions
• Experience generating quality written communications and ability/desire to learn how to author complicated business and coverage letters

You’ve earned:

• Candidates with prior leadership experience in any industry will be given preference
• Pursuit of AINS or AIC designation exam study or completion of either. The selected candidate will be expected to complete AIC coursework within two-years of hire date

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation , gender identity and transgender status ; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.