Claims Manager, Commercial Auto

Starr; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

First-class training and development opportunities

Inclusive work environment

Job summary

Starr, based in Philadelphia, is seeking an experienced claims manager to oversee Third Party Administrators handling complex claims. The ideal candidate should have at least eight years of experience in litigation and claims management, strong communication skills, and a Bachelor's degree. The role includes reviewing claims, preparing management reports, and leading negotiations. Starr values diversity and offers competitive training and development opportunities, as well as a travel requirement of 15% depending on business needs.

Qualifications

• Eight+ years' experience in relevant litigation, handling claims or overseeing TPAs.
• Experience handling complex excess claims.
• Insurance Adjuster License required.

Responsibilities

• Provide management oversight to Third Party Administrators' claims personnel.
• Review and approve Third Party Administrator’s monthly claim handling fees.
• Lead negotiations during case dispositions.

Skills

Experience in relevant litigation

Strong communication skills

Ability to manage time effectively

Education

Bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

Job description

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Preferred Location: Philadelphia

Alternate Locations: Dallas or Atlanta

Essential Job Functions

• Providing management oversight to Third Party Administrators commercial auto property damage and bodily injury claims personnel by monitoring the claims online using the Third Party Administrators’ claim systems.
• Reviewing monthly loss run trends, reportable claims and/ or problematic claims.
• Provide excellent claim service to external clients and internal partners.
• Participate in claim file reviews with insureds, brokers and Third Party Administrator’s claim personnel.
• Interface with underwriting on claim status, exposures and other factors impacting their risks.
• Review and approve Third Party Administrator’s monthly claim handling fees.
• Prepare internal management reports for claims with net exposure to Starr Indemnity & Liability Company in excess of $250,000 or as required.
• Lead negotiations during case dispositions.
• Perform other duties as required by management including reinsurance and subrogation.

Requirements

• Eight+ years' experience in relevant litigation, handling claims or overseeing TPAs.
• Experience handling complex excess claims.
• Ability to work independently.
• Sense of urgency. Must be pro-active.
• Demonstrated success managing litigation, evaluating, and negotiating commercial auto claims involving both property damage and bodily injury exposures.
• Strong communication (verbal and written) and interpersonal skills.
• 15% Travel is required and will vary depending on business needs and caseload.
• Working knowledge of Microsoft Word and Excel.
• Ability to manage time effectively, set priorities, and meet deadlines.
• Insurance Adjuster License
• Bachelor’s degree

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.