Senior Commercial General Liability Specialist

Oliver James Associates Ltd.; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Oliver James Associates Ltd. seeks an experienced Senior Commercial General Liability (CGL) Claims Specialist to manage complex commercial liability claims from assignment through resolution.

This role suits a seasoned claims professional with strong litigation, coverage, and complex claim-handling experience who can work independently on high-severity matters. Based in New York, you will oversee a caseload, review coverage, coordinate with defense counsel, establish reserves, and negotiate

Qualifications

• 7+ years of commercial liability claims experience.
• Experience handling Commercial General Liability (CGL) claims and litigated matters.
• Strong coverage analysis and policy interpretation.
• Experience working with defense and coverage counsel.
• Excellent written and verbal communication skills.
• Ability to manage a complex caseload independently.

Responsibilities

• Manage a complex caseload of commercial general liability claims, including high-severity and litigated matters.
• Investigate claims thoroughly by reviewing coverage, liability, damages, contracts, medical records, expert reports, and other documentation.
• Analyze and interpret commercial insurance policies and make sound coverage determinations.
• Handle claims involving significant liability exposure, multiple parties, and complex fact patterns.
• Direct and collaborate with defense counsel throughout the litigation process, including strategy development, discovery, depositions, mediation, settlement negotiations, and trial preparation.
• Establish appropriate claim reserves and continuously evaluate exposure as new information becomes available.
• Negotiate settlements within appropriate authority levels while protecting the carrier's interests.
• Identify coverage concerns, liability trends, fraud indicators, and other potential exposure areas.
• Maintain accurate and timely claim documentation in accordance with guidelines and regulatory requirements.
• Work with underwriting, legal, risk management, and other stakeholders as appropriate.
• Provide recommendations regarding claim strategy, settlement authority, reserving, and litigation management.
• Demonstrate ownership and accountability for assigned claims with high customer service standards.

Skills

CGL claims

Litigation management

Coverage analysis

Policy interpretation

Negotiation

Reserving

Communication

Independent work

Job description

Position Overview

Our client, an A-rated insurance carrier, is seeking an experienced Senior Commercial General Liability (CGL) Claims Specialist to manage complex commercial liability claims from initial assignment through resolution. This position is ideal for a seasoned claims professional with strong litigation, coverage, and complex claim-handling experience who can exercise sound judgment and work independently on high-severity matters.

Key Responsibilities

• Manage a complex caseload of commercial general liability claims, including high-severity and litigated matters.
• Investigate claims thoroughly by reviewing coverage, liability, damages, contracts, medical records, expert reports, and other relevant documentation.
• Analyze and interpret commercial insurance policies and make sound coverage determinations.
• Handle claims involving significant liability exposure, multiple parties, complex fact patterns, and challenging coverage issues.
• Direct and collaborate with defense counsel throughout the litigation process, including strategy development, discovery, depositions, mediation, settlement negotiations, and trial preparation.
• Establish appropriate claim reserves and continuously evaluate exposure as new information becomes available.
• Negotiate settlements within appropriate authority levels while protecting the carrier's financial and legal interests.
• Identify coverage concerns, liability trends, fraud indicators, and other potential areas of increased exposure.
• Maintain accurate and timely claim documentation in accordance with company guidelines, regulatory requirements, and best practices.
• Work closely with underwriting, legal, risk management, and other internal stakeholders as appropriate.
• Provide recommendations regarding claim strategy, settlement authority, reserving, and litigation management.
• Demonstrate strong ownership and accountability for assigned claims while maintaining a high level of customer service and professionalism.

Required Qualifications

• 7+ years of commercial liability claims experience, preferably within a carrier environment.
• Significant experience handling Commercial General Liability (CGL) claims.
• Proven experience managing litigated claims from assignment through resolution.
• Strong insurance coverage analysis experience, including the ability to interpret policy language and identify coverage issues.
• Experience working directly with defense counsel, coverage counsel, insureds, brokers, and other claims professionals.
• Demonstrated ability to evaluate liability, damages, coverage, and litigation exposure on complex claims.
• Strong negotiation and settlement skills.
• Experience establishing and maintaining appropriate claim reserves.
• Excellent written and verbal communication skills.
• Strong analytical, organizational, and decision-making abilities.
• Ability to independently manage a complex caseload while prioritizing competing deadlines and exposures.