Claims Manager

Howden Group Holdings; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

DUAL North America is seeking a Claims Manager to oversee a team handling moderate to high levels of general liability claims, including bodily injury and construction defects. This fully remote position calls for a proven leader with over 10 years of related experience and excellent communication skills. The role emphasizes coaching, decision-making, and adherence to corporate policies in a dynamic, people-first environment.

Benefits

Unlimited PTO

401k with company match

Paid volunteer days

Medical, dental, and vision benefits

Wellbeing offers

Qualifications

• Ten or more years in handling commercial auto and general liability claims.
• At least two years in a supervisory role.

Responsibilities

• Manage a team of claims adjusters for general liability claims.
• Ensure timely reviews of claims and maintain comprehensive files.
• Provide coaching and feedback to team members.

Skills

Communication

Customer Service

Negotiation

Attention to Detail

Multitasking

Organizational Skills

Education

College graduate or insurance industry training

Tools

MS Office

Job description

At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

DUAL North America, Inc. is seeking a

Claims Manager

ABOUT THIS ROLE:

Align Claims Services, a subsidiary of DUAL NA, is currently searching for a Claims Manager to manage a team of 5-6 claims adjusters. This position can be fully remote for the right individual. This individual will manage a team that handles moderate to high exposure general liability claims involving bodily injury and property damage, as well as construction defect, involving general and subcontractor risks.

GENERAL RESPONSIBILITIES:

• Reviews new losses within 14 days of assignment to the adjuster to ensure coverage has been confirmed and appropriate action is being taken to investigate liability and assess damages

• Maintains a diary on all open files assigned to the adjusters on the team to ensure files are being proactively handled

• Review sufficiency of reserves on a case-by-case basis during regular diary reviews

• Work with the adjuster on cases that involve complex or unique coverage issues that may require the issues of a reservation of rights or coverage denial letter

• Utilize critical thinking and solid judgment to solve problems, make decisions and resolve issues inherent in handling losses, as well as plan and organize activities throughout the claims management process

• Provide coaching and feedback to members of the team on an ongoing basis throughout the performance period

• Promptly deal with any performance issues that may arise with the team

• Ensure the team is handling claims consistent with NBIS client and corporate policies, procedures and "Best Practices", and also in accordance with any statutory, regulatory and ethics requirements

• Work/communicate closely with underwriting to keep them apprised of any issues that may impact the business, including but not limited to, suggesting revisions to policy forms, risk concerns with a specific account etc.

• Performs other duties as assigned

SKILLS AND KNOWLEDGE:

· Excellent oral and written communication skills

· Excellent customer service and negotiation skills

· Understanding of the unique insurance needs of the market

· Exceptional interpersonal skills

· Attention to detail

· Ability to multitask

• Strong organizational skills

• Knowledge of MS Office applications, related claims and business software

EDUCATION AND WORK EXPERIENCE:

College graduate and/or applicable insurance industry training and/or experience.

• Ten (10) or more years of experience handling moderate to high exposure commercial auto and general liability claims involving bodily injury and property damage, with at least two (2) years in a supervisor role.

What we offer:
A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more.

We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

EEO Statement:
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.