AVP, Field Claims Manager - Crop

QBE Americas, Inc.; Nashville (TN); Remote; USD 88,000 - 132,000; Full time

Job summary

A leading insurance company seeks a Claims Operations Manager to ensure efficient claims management and compliance, overseeing a remote team in Tennessee. This pivotal role involves direct investigation of claims, financial oversight, and policy development, providing a competitive salary and extensive benefits package, including generous paid leave and a robust 401(k) plan.

Benefits

Hybrid Working

22 weeks of paid leave for family growth

Competitive 401(k) with company match up to 8%

Well-being program including holistic coaching

Tuition Reimbursement for professional certifications

Employee networks for community support

Qualifications

• Moderate relevant experience required.
• Experience in crop adjusting including multi-peril and crop hail preferred.
• Demonstrated increasing levels of responsibility preferred.

Responsibilities

• Direct investigation of submitted claims for accuracy and compliance.
• Manage claims-related finances and ensure compliance with standards.
• Lead claims operating policy development and manage a field claims team.

Skills

Analytical Thinking

Claims Administration

Cost Management

Critical Thinking

Customer Service

Process Improvements

Stakeholder Management

Team Management

Education

Tertiary Degree or equivalent combination of education and work experience

Crop Adjuster Proficiency Program (CAPP) completion

Valid Driver's License

Job description

Primary DetailsTime Type: Full timeWorker Type: Employee

The Opportunity: The purpose of this role is to ensure efficient claims operations by coordinating the distribution of losses, providing technical knowledge and assistance and managing a team of field personnel and adjusters.

* Location: Work Remotely in Tennessee, Kentucky or Northern Arkansas

* Work Arrangement: This role is fully remote

* The starting salary range for this role is between $88,000-$132,000

Your New Role:

• Direct thorough investigation of submitted claims to ensure accuracy, compliance with regulations, and meeting business and customer needs.
• Manage and monitor claims-related escrow finances to ensure efficiency and adherence to industry standards.
• Audit speciality crop and/or high-dollar claims for compliance with policies and procedures.
• Identify opportunities for continuous improvement to enhance team performance and customer satisfaction.
• Lead development of claims operating policies by collaborating with key stakeholders.
• Provide information to key stakeholders to comply with regulatory reporting requirements.
• Oversee the management and auditing of all claims within the assigned area from notice of loss to payment.
• Communicate with agents, claimants, and other stakeholders regarding claim status and issues.
• Manage a field claims team by setting expectations, leading training, and resolving escalated issues.
• Maintain loss reserves, assist with claim assignments, and collaborate with the Underwriting department for policy corrections.

Work Experience:

Necessary Work Experience includes:

• Moderate relevant experience.

Preferred Work Experience includes:

• Experience in crop adjusting including multi-peril and crop hail.
• Demonstrated increasing levels of responsibility.

Qualifications:

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.
• Crop Adjuster Proficiency Program (CAPP) completion.
• Valid Driver's License.

QBE, a global insurance leader, is the proud parent company of NAU Country Insurance Company. NAU Country writes in 48 states and has nine locations nationwide. Together, we combine the history, expertise, innovation, and a shared commitment to excellence to provide unparalleled insurance solutions to our customers and communities worldwide.

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working - a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community - QBE actively supports six Employee Networks, and many ways to give back to your community

To learn more, click here: Benefits | QBE US.

Why QBE? What if you could have a positive impact - at work and in the world?

At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And our international scale means we're big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success - and we can be part of yours!

https://www.linkedin.com/company/qbe-north-america/

Commitment to Diversity

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity:

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

Supplementary information

Skills:

Analytical Thinking, Claims Administration, Cost Management, Critical Thinking, Customer Service, Customer Value Management, Intentional collaboration, Legal Consulting, Managing performance, Process Improvements, Risk Management, Sound Judgment, Stakeholder Management, Team Development, Team ManagementApplication Close Date: 28/08/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.