Claims Loss Reporting Specialist

AAA Auto Club Enterprises; Coppell (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Tuition assistance

Paid time off

Parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises seeks a Claims Loss Report Specialist to handle inbound claims calls, document first notices of loss, and support the claims team with high-quality member service. The role requires effective communication, accuracy, and proficiency with MS Office tools to assist insureds and claimants at the start of the claims process.

In this para-professional position, you will manage overflow calls, explain benefits and coverages, and escalate complex issues to the appropriate

Qualifications

• Associates degree required.
• 1–3 years call center customer service preferred.
• Fluent English with professional written and oral communication.
• Proficiency in MS Office including Outlook and Word.
• Strong typing speed and accuracy.

Responsibilities

• Answer incoming calls for the Claims unit and document first notice of loss.
• Interact with insureds and claimants to build trust at the start of the claims process.
• Provide legendary service quality and accurate claims information.
• Explain benefits, coverages, and the claims process for glass claims.
• Take overflow calls and address low complexity questions.
• Demonstrate knowledge of Claims systems and reference appropriate parties.
• Provide general membership information or refer to the right team.

Skills

Call center

Customer service

Foundation training

English fluency

Professional communication

Microsoft Office

Typing speed

Education

Associates

Tools

Outlook

Word

Job description

The Claims Loss Report Specialist is a para-professional position within the Claims Call Center Operation. This position is the first contact for claimants, primarily via inbound calls. The position receives and documents first notice of loss, takes overflow calls, and answers low complexity claims related questions for the Claims department while delivering a totally satisfying member experience through exceptional customer service. When service requests are beyond the position's training, appropriate point of contact is determined, and callers are redirected appropriately.

Job Duties

• Answer incoming calls for the Claims business unit and/or make routine telephone calls. Receive and accurately document first notice of loss calls
• Communicate and interact with a variety of individuals including insureds and claimants. Build trust and rapport by effectively communicating at the beginning of the claims process.
• Provide members legendary service quality and claims accuracy. Set expectations, demonstrate empathy, and provide reassurance to members.
• Explain and evaluate benefits, coverages, and claims process involving glass claims.
• Take overflow calls and answer low complexity claims related questions. Communicates guidelines, service options and solutions to meet member expectations and ensure a totally satisfied member experience.
• Demonstrate appropriate knowledge and use of the Claims systems.
• Answer member requests for general membership information and/or refer to appropriate parties.

Qualifications

• Associates
• 1-3 years Call center customer service preferred.
• Demonstrated proficiency in customer service required.
• Successful completion of foundation training required.
• English language fluency required.
• Professional communication skills required, both written and oral.
• Proficiency in using Microsoft Office software, including Outlook and Word.
• Strong typing skills with a high words-per-minute (WPM) typing speed and accuracy.

Travel Requirements

• Occasional travel to off-site business meetings or conferences. (5% proficiency)

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify