Claims Investigator - In-Office Car Wash

ClearWater Express Wash; Texas; On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Paid time off

Career development opportunities

Supportive and team-oriented work env.

Job summary

BlueWave Express Car Wash is seeking a detail-oriented Claims Specialist to manage vehicle damage and guest incident claims from intake to resolution. This role requires strong investigative skills, clear communication, and meticulous recordkeeping to protect guests and our operations.

The position is in-office in Montgomery, TX, with typical M-F hours and occasional half-day Saturdays. We offer competitive pay and a range of benefits.

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred.
• 2+ years of claims handling, customer service, insurance, risk management, or related experience preferred.
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Ability to review and analyze evidence objectively.
• Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word.
• Experience working with claim management, CRM, or incident reporting systems is a plus.
• Ability to handle sensitive situations professionally while maintaining a customer-service mindset.

Responsibilities

• Receive, review, and process customer claims related to vehicle damage and wash incidents.
• Conduct investigations by reviewing incident reports, photographs, video footage, repair estimates, and supporting documentation.
• Communicate professionally with store leadership, guests, repair facilities, insurance carriers, attorneys, and internal stakeholders.
• Document claim activity and maintain accurate records within company systems.
• Coordinate inspections, estimate reviews, repair approvals, and payment processing.
• Create and send claim determination letters, settlement communications, and denial notices when appropriate. This includes email, text, and live phone calls.
• Track claim status and ensure timely follow-up with all parties involved.
• Identify trends and recurring issues and provide recommendations to reduce exposure to future claims.
• Collaborate with site managers and operations teams to gather facts and support investigations.
• Ensure compliance with company policies, procedures, and applicable regulations.

Skills

Communication skills

Organizational skills

Attention to detail

Microsoft Office

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Job description

BlueWave Express Car Wash is seeking a detail-oriented Claims Specialist to manage vehicle damage and guest incident claims from intake to resolution. This role requires strong investigative skills, clear communication, and meticulous recordkeeping to protect guests and our operations.

The position is in-office in Montgomery, TX, with typical M-F hours and occasional half-day Saturdays. We offer competitive pay and a range of benefits.