Claims Intern: Investigate, Assess & Resolve Auto Claims

Acuity; Sheboygan (WI); Hybrid; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

401(k) contribution

Vision insurance

Employee Assistance Program

Benefits described during hiring

Job summary

Acuity is seeking a Claims Intern in Wisconsin to promptly investigate assigned claims, determine specifics of a loss, and deliver superior customer service to agents, doctors, attorneys and other parties involved. You will evaluate coverage, liability, damages, and forecast reserves while maintaining professional conduct and timely communications.

The role emphasizes independent research, adherence to reserve philosophies, and collaboration with the SIU for potentially fraudulent claims, with

Qualifications

• Currently enrolled in a four-year college program in a business-related field.
• Entry level; customer service experience preferred.
• Ability to provide quality customer service.
• Excellent written and verbal communication skills.
• Organizational and time management skills.
• Strong analytical and creative problem solving abilities.
• Ability to work independently and with others.

Responsibilities

• Proactively investigate, evaluate and resolve assigned auto physical damage and basic liability losses.
• Demonstrate superior communication and customer service skills in all aspects of the position. Place emphasis on meaningful correspondence and timely initial contact with parties involved in the claim.
• Accurately evaluate policy coverage by applying claims facts to the policy contract terms.
• Understand basic reserving concepts and consistently forecast and monitor reserves, while adhering to Acuity's reserve philosophy.
• Thoroughly investigate assigned claims to determine coverage, subrogation, and fraud by conducting phone interviews, obtaining recorded statements, securing photos, and obtaining written reports and/or documents.
• Identify potentially fraudulent claims and promptly refer suspect claims to the Special Investigations Unit (SIU).
• Maintain a personal follow‑up task on all claim files to assure efficient claim file organization and proper management of pending claims.
• Provide consistent and accurate file documentation with use of activity log entries, claims system screen updates, imaged documentation, the queue, and calendar system.
• Learn basic legal and statutory concepts of the applicable jurisdictions.
• Utilize sound judgment and discretion with settlement authority to properly and effectively resolve claims through negotiation, settlement, or denial.
• Represent Acuity in a professional manner.
• Have ability to conduct independent research.
• Regular and predictable attendance.
• Performs other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Time management

PC skills

Typing

Education

Pursuing a four-year degree

Business related major

Tools

Microsoft Office

Email

Job description

Acuity is seeking a Claims Intern in Wisconsin to promptly investigate assigned claims, determine specifics of a loss, and deliver superior customer service to agents, doctors, attorneys and other parties involved. You will evaluate coverage, liability, damages, and forecast reserves while maintaining professional conduct and timely communications.

The role emphasizes independent research, adherence to reserve philosophies, and collaboration with the SIU for potentially fraudulent claims, with