Claims Intern

Acuity; Sheboygan (WI); Hybrid; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

401(k) contribution

Vision insurance

Employee Assistance Program

Benefits described during hiring

Job summary

Acuity is seeking a Claims Intern in Wisconsin to promptly investigate assigned claims, determine specifics of a loss, and deliver superior customer service to agents, doctors, attorneys and other parties involved. You will evaluate coverage, liability, damages, and forecast reserves while maintaining professional conduct and timely communications.

The role emphasizes independent research, adherence to reserve philosophies, and collaboration with the SIU for potentially fraudulent claims, with

Qualifications

• Currently enrolled in a four-year college program in a business-related field.
• Entry level; customer service experience preferred.
• Ability to provide quality customer service.
• Excellent written and verbal communication skills.
• Organizational and time management skills.
• Strong analytical and creative problem solving abilities.
• Ability to work independently and with others.

Responsibilities

• Proactively investigate, evaluate and resolve assigned auto physical damage and basic liability losses.
• Demonstrate superior communication and customer service skills in all aspects of the position. Place emphasis on meaningful correspondence and timely initial contact with parties involved in the claim.
• Accurately evaluate policy coverage by applying claims facts to the policy contract terms.
• Understand basic reserving concepts and consistently forecast and monitor reserves, while adhering to Acuity's reserve philosophy.
• Thoroughly investigate assigned claims to determine coverage, subrogation, and fraud by conducting phone interviews, obtaining recorded statements, securing photos, and obtaining written reports and/or documents.
• Identify potentially fraudulent claims and promptly refer suspect claims to the Special Investigations Unit (SIU).
• Maintain a personal follow‑up task on all claim files to assure efficient claim file organization and proper management of pending claims.
• Provide consistent and accurate file documentation with use of activity log entries, claims system screen updates, imaged documentation, the queue, and calendar system.
• Learn basic legal and statutory concepts of the applicable jurisdictions.
• Utilize sound judgment and discretion with settlement authority to properly and effectively resolve claims through negotiation, settlement, or denial.
• Represent Acuity in a professional manner.
• Have ability to conduct independent research.
• Regular and predictable attendance.
• Performs other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Time management

PC skills

Typing

Education

Pursuing a four-year degree

Business related major

Tools

Microsoft Office

Email

Job description

Headquarters - WI
2800 South Taylor Drive
Sheboygan, WI 53081, USA

Headquarters - WI
2800 South Taylor Drive
Sheboygan, WI 53081, USA

Acuity is seeking a Claims Intern to promptly investigate assigned claims to determine specifics surrounding a loss. This includes providing superior customer service to all involved parties, as well as obtaining information via phone, fax and email from agents, doctors, attorneys and other external parties involved in the claim. In this role you will preform an investigation and evaluation process by determining coverage under the insurance policy, evaluating liability, assessing damages, and forecasting reserves. Click here to learn more about the Acuity internship experience.

ESSENTIAL FUNCTIONS:

• Proactively investigate, evaluate and resolve assigned auto physical damage and basic liability losses.
• Demonstrate superior communication and customer service skills in all aspects of the position. Place emphasis on meaningful correspondence and timely initial contact with parties involved in the claim.
• Accurately evaluate policy coverage by applying claims facts to the policy contract terms.
• Understand basic reserving concepts and consistently forecast and monitor reserves, while adhering to Acuity's reserve philosophy.
• Thoroughly investigate assigned claims to determine coverage, subrogation, and fraud by conducting phone interviews, obtaining recorded statements, securing photos, and obtaining written reports and/or documents.
• Identify potentially fraudulent claims and promptly refer suspect claims to the Special Investigations Unit (SIU).
• Maintain a personal follow‑up task on all claim files to assure efficient claim file organization and proper management of pending claims.
• Provide consistent and accurate file documentation with use of activity log entries, claims system screen updates, imaged documentation, the queue, and calendar system.
• Learn basic legal and statutory concepts of the applicable jurisdictions.
• Utilize sound judgment and discretion with settlement authority to properly and effectively resolve claims through negotiation, settlement, or denial.
• Represent Acuity in a professional manner.
• Have ability to conduct independent research.
• Regular and predictable attendance.
• Performs other duties as assigned.

EDUCATION:

Currently enrolled in college, pursuing a four‑year degree, preferably in a business related major.

EXPERIENCE:

Entry Level. Customer service experience preferred.

OTHER QUALIFICATIONS:

• Ability and willingness to provide quality customer service.
• Excellent written and verbal communication skills.
• Organizational and time management skills.
• Thorough understanding of personal computing, typing skills, and technology.
• Strong analytical and creative problem solving abilities.
• Ability to work both independently and in collaboration with others.

*Acuity does not sponsor applicants for U.S. work authorization.*

This job is classified as non‑exempt.

For internships, Acuity offers a generous 401(k) contribution, vision insurance, an Employee Assistance Program, and more. A full description of benefits and eligibility will be provided to candidates during the hiring process.

We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability and require reasonable accommodations to apply or during the interview process, please contact our Talent Acquisition team at [e-mail] . Acuity is dedicated to offering reasonable accommodations during our recruitment process for qualified individuals.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.