Claims Intake Representative

J.B. Hunt Transport Services, Inc.; Lowell (AR); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading transportation company is seeking a Claims Intake Representative to manage claims-related incidents. The role involves collaborating with team members and ensuring effective communication between customers and internal stakeholders. Ideal candidates will have strong decision-making and multitasking skills, as well as a high school diploma or GED. This full-time position offers competitive benefits and opportunities for growth.

Benefits

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Disability coverage

Paid time off

Paid maternity leave

Paid parental leave

Paid holidays

Qualifications

• High School Diploma or GED required.
• Less than 1 year of relevant experience.
• Demonstrated skills through education or experience.

Responsibilities

• Input & manage new incident reports.
• Communicate with stakeholders regarding incidents.
• Set up DOT tests and manage incident intake.

Skills

Time-sensitive decision making

Multitasking

Typing

Deductive reasoning

Active listening

Self-motivation

Dealing with difficult individuals

Education

High School Diploma or GED

Job description

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Job Summary

Under close supervision, the incumbent is responsible for intake and investigation of claims-related incidents. Based on department alignment, the incidents include but are not limited to Cargo, Casualty, Final Mile Service, or Work Comp Incidents. The incumbent will collaborate with team members to ensure communication, information, and documentation flow through to support each incident between the customer and internal J.B. Hunt stakeholders. Additionally, they receive and respond to routine correspondence following established procedures not requiring management review.

Job Title

Claims Intake Representative

Department

Insurance

Country

United States of America

State/Province

Arkansas

City

Lowell

Full/Part Time

Full time

Job Summary

Under close supervision, the incumbent is responsible for intake and investigation of claims-related incidents. Based on department alignment, the incidents include but are not limited to Cargo, Casualty, Final Mile Service, or Work Comp Incidents. The incumbent will collaborate with team members to ensure communication, information, and documentation flow through to support each incident between the customer and internal J.B. Hunt stakeholders. Additionally, they receive and respond to routine correspondence following established procedures not requiring management review.

Job Description

Key Responsibilities:

• Input & manage new incident reports using established processes. Incidents could include but are not limited to; investigations of accidents, private property damage, cargo-related losses, work compensation injuries/illnesses, drug alcohol allegations, and other unnamed emergency situation reporting.
• Manage incident intake through phone, email, or other communication methods.
• Professionally communicate with internal and external stakeholders, relaying details of loss as well as potential liabilities.
• Set up DOT and NON-DOT tests with Compliance Safety Systems, brief drivers, complete DOT timeline, and arrange transportation to sites. Hire transload/rework vendors or adjusters to assist in the mitigation or investigation of cargo incidents.
  
  

Qualifications

Minimum Qualifications:

• High School Diploma or GED equivalent with less than 1 year of relevant experience AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences:
• Ability to make time-sensitive decisions
• Ability to multitask
• Ability to type at least 30 words per minute
• Ability to work both independently and as part of a team
• Basic deductive reasoning skills
• Proficient active listening skills
• Self-motivation
• Ability to deal with difficult individuals
  
  

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education

GED (Required), High School (Required)

Work Experience

Clerical/Administrative

Job Opening ID

00589567 Claims Intake Representative (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Truck Transportation

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