Claims Intake Representative

J.B. Hunt; Lowell (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading transportation and logistics company is seeking a Claims Intake Representative to handle claims-related incidents. The role involves managing incident intake, communicating with stakeholders, and ensuring proper documentation. Ideal candidates will possess strong decision-making and multitasking skills, along with a high school diploma or GED. This full-time position offers competitive benefits and opportunities for career advancement.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Life insurance

Short-term disability coverage

Long-term disability coverage

Paid time off

Paid maternity leave

Paid parental leave

Paid holidays

Qualifications

• High School Diploma or GED required.
• Less than 1 year of relevant experience.

Responsibilities

• Input & manage new incident reports.
• Communicate with internal and external stakeholders.
• Set up DOT tests and arrange transportation.

Skills

Time-sensitive decision making

Multitasking

Active listening

Self-motivation

Deductive reasoning

Education

High School Diploma

GED

Job description

**Job Title:**

Claims Intake Representative

**Department:**

Insurance

**Country:**

United States of America

**State/Province:**

Arkansas

**City:**

Lowell

**Full/Part Time:**

Full time

**Job Summary:**

Under close supervision, the incumbent is responsible for intake and investigation of claims-related incidents. Based on department alignment, the incidents include but are not limited to Cargo, Casualty, Final Mile Service, or Work Comp Incidents. The incumbent will collaborate with team members to ensure communication, information, and documentation flow through to support each incident between the customer and internal J.B. Hunt stakeholders. Additionally, they receive and respond to routine correspondence following established procedures not requiring management review.

**Job Description:**

**Key Responsibilities:**

• Input & manage new incident reports using established processes. Incidents could include but are not limited to; investigations of accidents, private property damage, cargo-related losses, work compensation injuries/illnesses, drug alcohol allegations, and other unnamed emergency situation reporting.

• Manage incident intake through phone, email, or other communication methods.

• Professionally communicate with internal and external stakeholders, relaying details of loss as well as potential liabilities.

• Set up DOT and NON-DOT tests with Compliance Safety Systems, brief drivers, complete DOT timeline, and arrange transportation to sites. Hire transload/rework vendors or adjusters to assist in the mitigation or investigation of cargo incidents.

**Qualifications:**

**Minimum Qualifications:**

+ High School Diploma or GED equivalent with less than 1 year of relevant experience AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences:

+ Ability to make time-sensitive decisions

+ Ability to multitask

+ Ability to type at least 30 words per minute

+ Ability to work both independently and as part of a team

+ Basic deductive reasoning skills

+ Proficient active listening skills

+ Self-motivation

+ Ability to deal with difficult individuals

This position is not eligible for employment-based sponsorship.

**Compensation:**

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

**Benefits:**

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

**Education:**

GED (Required), High School (Required)

**Work Experience:**

Clerical/Administrative

**Job Opening ID:**

00589567 Claims Intake Representative (Open)

**_“This job description has been designed to indicate the general nature and level of work performed by employees within this_** **_classification._** **_It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job._**

**_To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”_**

**_J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law._**

**Fortune 500 experience. Career advancement. Nationwide relocation possibilities.**

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

**Why J.B. Hunt?**

J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

**What are we looking for?**

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.

J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.

J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.