Claims Technical Assistant

Chubb Insurance Hong Kong; Georgia; Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Chubb is seeking a Workers Comp Technical Assistant I for our Southeast Region, located in Alpharetta, GA. The role provides advanced technical support for the claims handling process and is focused on delivering superior customer service.

The position requires maintaining file diaries, managing documentation, understanding state benefit rates and deadlines, and ensuring compliance with regulations across multiple states.

Responsabilidades

• Assist with contacts for examiner to facilitate appropriate compensability decisions.
• Maintain active file diaries to ensure delegated tasks are completed.
• Understand jurisdictional benefit rates and payment deadlines to ensure compliance with state timeframes.
• Accurate documentation of claim activity within file notes.
• Produce quality documentation such as benefit notices, nurse and legal referrals, record requests, settlement documents.
• Respond timely to internal and external customers on claim related issues.
• Adhere to state regulations for GA, MS, AL, TN, FL, SC, NC, VA, WV, DE, DC, MD and PA.
• Adhere to Best Practice guidelines.
• Collaborate with appropriate resources to timely resolve issues.
• Manage an inventory of direct handle pension and/or lifetime medical files.
• Collaborate with peers in Region to ensure adequate coverage during vacations or absences.

Descripción del empleo

Chubb is currently seeking a Workers Compensation Technical Assistant I for our Southeast Region located in Alpharetta, GA.

As a member of the Workers’ Compensation Claim Team, this position is responsible for advanced technical support of the claim handling process and the delivery of superior customer service.

POSTION RESPONSIBILITIES:

• When necessary, assist with contacts for examiner so that appropriate compensability decisions can be made.
• Maintain active file diaries to ensure delegated tasks are completed.
• Understand jurisdictional benefit rates and payment deadlines to ensure compliance with state timeframes.
• Accurate documentation of claim activity within file notes.
• Produce quality documentation in an accurate and timely manner i.e. benefit notices, nurse and legal referrals, record requests, settlement documents.
• Respond timely and appropriately to internal and external customers on claim related issues.
• Adhere to state regulations for GA, MS, AL, TN, FL, SC, NC, VA, WV, DE, DC, MD and PA
• Adhere to Best Practice guidelines.
• Collaborate with appropriate resources to timely resolve issues.
• Manage an inventory of direct handle pension and/or lifetime medical files.
• Collaborate with peers in Region to ensure adequate coverage during vacations or absences.