Claims CSR & Customer Care Specialist

ServiceMaster Disaster Associates 5253; Wilmington (DE); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

401(k)

Health insurance

Vision insurance

Job summary

A leading disaster recovery service provider in Wilmington is seeking a full-time Customer Service Representative. This role involves managing customer inquiries, ensuring compliance with claims processes, and assisting with job estimates. Ideal candidates must possess strong communication skills, exceptional customer service abilities, and the capability to thrive in a fast-paced environment. Compensation ranges from $20.00 to $26.00 per hour. Join a team passionate about making a difference in people's lives and providing world-class service.

Qualifications

• Ability to manage highly confidential information.
• Experience with customer interaction and conflict resolution.
• Dependable and adaptable in a fast-paced environment.

Responsibilities

• Manage customer service issues and complaints.
• Ensure daily job notes are entered and updated.
• Assist in creating job estimates and reviews.

Skills

Exceptional Customer Service

Strong verbal and written communication skills

Personal time management

Strong problem-solving skills

Education

High school diploma/GED

Tools

Microsoft Office

CRM software

Job description

A leading disaster recovery service provider in Wilmington is seeking a full-time Customer Service Representative. This role involves managing customer inquiries, ensuring compliance with claims processes, and assisting with job estimates. Ideal candidates must possess strong communication skills, exceptional customer service abilities, and the capability to thrive in a fast-paced environment. Compensation ranges from $20.00 to $26.00 per hour. Join a team passionate about making a difference in people's lives and providing world-class service.