Claims Coordinator: Service & Resolution Expert

Socket.dev; Nevada (IA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Wellness resources

Paid sick time

401(k)

Job summary

Acrisure is seeking a Claims Coordinator to support the Claims team in processing and resolving medical claims with accuracy and timeliness. You will act as a primary contact for providers and members, delivering responsive service while ensuring compliance and data integrity.

Responsibilities include researching and resolving claim issues, generating EOBs, maintaining the inbox, and documenting all interactions.

Qualifications

• 1+ years in administrative, customer service, or claims support.
• Strong customer service with professional communication.
• Excellent attention to detail and accuracy in records.
• Analytical and problem-solving abilities for researching issues.
• Proficiency with Microsoft Office (Outlook/Word/Excel).
• Organizational and time-management skills; ability to handle deadlines.
• Ability to handle confidential information professionally.
• Clear written and verbal communication; team and independent work readiness.
• High school diploma or equivalent; additional training is a plus.

Responsibilities

• Respond to provider and member inquiries about claims via phone and email.
• Review, research, and resolve claim issues promptly and professionally.
• Assist with repricing claims per plan guidelines and pricing methodologies.
• Verify claim status and generate explanation of benefits (EOBs).
• Maintain the Claims inbox and ensure timely follow-up and resolution.
• Document all interactions and actions in the system.
• Ensure HIPAA and data privacy compliance in all activities.
• Monitor daily productivity related to claims tasks.
• Support provider and member needs by identifying solutions.
• File and organize electronic and paper documentation as required.
• Provide general administrative support to the Claims team.

Skills

Customer service

Communication

Attention to detail

Problem solving

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Acrisure is seeking a Claims Coordinator to support the Claims team in processing and resolving medical claims with accuracy and timeliness. You will act as a primary contact for providers and members, delivering responsive service while ensuring compliance and data integrity.

Responsibilities include researching and resolving claim issues, generating EOBs, maintaining the inbox, and documenting all interactions.