Claims Representative

Acrisure; Springfield (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

Generous paid time off

401(k) plan with immediate vesting

Paid maternity and paternity leave

Job summary

Acrisure is seeking a Claims Specialist in Springfield, Illinois, to manage multi-state claims including workers’ compensation and employer’s liability. Applicants should have 2 to 5 years of relevant experience and strong analytical and negotiation skills. The position requires an on-site presence to foster collaboration within the team. Compensation ranges from $50,000 to $60,000, along with comprehensive employee benefits, including medical insurance and paid time off.

Qualifications

• 2 to 5 years of claims handling or related insurance experience required.
• Strong understanding of claims processes and resolution strategies.
• Ability to manage multiple claims in a fast-paced environment.

Responsibilities

• Manage a caseload of multi-state claims.
• Conduct initial claim investigations and coverage verification.
• Coordinate return-to-work efforts aligned with medical guidance.

Skills

Claims handling expertise

Analytical skills

Negotiation skills

Attention to detail

Communication skills

Education

High school diploma

Bachelor’s degree

Tools

Microsoft Office

Claims management systems

Job description

Job Description

Acrisure is a global fintech leader that empowers businesses and individuals with customized solutions across insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more. In the last twelve years, our revenue grew from $38 million to almost $5 billion and we employ over 19,000 colleagues in 20+ countries. Acrisure was built on entrepreneurial spirit, prioritizing leadership, accountability, and collaboration to equip teams to work at the highest levels possible.

About Acrisure

Keen to support a fast‑paced environment, Acrisure offers a dynamic workplace where people grow, thrive, and make an impact in their communities.

Job Summary

The role of Claims Specialist will manage multi‑state claims, including workers’ compensation, indemnity, employer’s liability, and subrogation exposures. Responsibilities include independently handling claims from assignment through resolution, investigating claims, evaluating coverage, managing litigation activity, and coordinating all aspects of the claims process. Experience with workers’ compensation is beneficial but not required; strong claims fundamentals from related environments are encouraged.

Responsibilities

• Manage a caseload of multi‑state claims, including workers’ compensation, indemnity, employer’s liability, and subrogation exposures
• Conduct initial claim investigations, including coverage verification, compensability determination, and timely contact with involved parties
• Communicate with injured workers, employers, medical providers, attorneys, and other stakeholders to support claim resolution
• Set and manage reserves within established authority levels
• Ensure timely delivery of benefits and required notices in accordance with jurisdictional requirements
• Coordinate return‑to‑work efforts in alignment with medical guidance and employer programs
• Manage litigation activity, including working with defense counsel and attending hearings or depositions as needed
• Negotiate settlements with injured workers, attorneys, and other parties
• Identify and pursue subrogation opportunities and manage third‑party recoveries
• Review medical and expense bills for accuracy, causation, and appropriateness
• Maintain accurate and timely documentation within the claims management system
• Prepare claim status reports and participate in claim review meetings
• Assign and coordinate nurse case management resources when appropriate
• Collaborate with leadership on complex claims requiring additional support or escalation

Requirements

• 2 to 5 years of claims handling or related insurance experience required
• Strong understanding of claims processes, investigations, litigation management, and claim resolution strategies
• Workers’ compensation claims experience beneficial
• Strong analytical skills, decision‑making ability, and attention to detail
• Strong communication and negotiation skills
• Ability to manage multiple claims in a fast‑paced environment
• Strong organizational and time‑management skills
• Proficiency with Microsoft Office and claims management systems
• Ability to work independently with limited supervision
• Litigation experience beneficial

Education and Licenses

• High school diploma required; bachelor’s degree beneficial
• Relevant state licensing beneficial or ability to obtain as required

Pay Details

The base compensation range for this position is $50,000 – $60,000. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

On‑Site Presence

Candidates should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership.

Employee Benefits

• Physical Wellness: Comprehensive medical, dental, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program; and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity and paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [e-mail].

Final candidates will be required to complete post‑offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.