Claims Coordinator

ServiceMaster Restore; Village of Port Chester (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Growth opportunities

Performance-based advancement

Job summary

ServiceMaster Superior Cleaning & Restoration in Port Chester, NY is seeking a Claims Coordinator to support the General Manager and operations team in day-to-day administration of insurance restoration claims. You will maintain files, communicate with homeowners, adjusters, carriers, and vendors, and help move claims from intake to closeout while ensuring accuracy in CRM and billing.

Ideal candidates have experience in insurance restoration or construction administration, with strong

Qualifications

• Strong organizational and multitasking abilities
• Excellent communication and customer service skills
• Proficiency with Microsoft Office and job management software
• Experience with Xactimate, DASH, MICA, or similar platforms is a plus
• Ability to prioritize and work independently while supporting management directives

Responsibilities

• Assist the General Manager with oversight and coordination of active insurance restoration claims
• Maintain accurate job files, documentation photos, notes, and claim correspondence
• Communicate with homeowners, insurance adjusters, vendors, subcontractors, and field personnel
• Track claim progress from initial loss through mitigation, reconstruction, invoicing, and closeout
• Schedule inspections, customer appointments, and subcontractor work
• Monitor required documentation for billing and insurance compliance
• Assist with estimate preparation and supplement documentation
• Follow up on outstanding approvals, invoices, and claim-related items
• Ensure CRM and job management systems remain updated and accurate
• Support collections and payment tracking when necessary
• Help maintain service standards and customer satisfaction throughout the claim process

Job description

Now Hiring!

ServiceMaster Superior Cleaning Services, Inc. is seeking a highly organized and detail-oriented Claims Coordinator to support the General Manager and operations team in the day-to-day administration of insurance restoration claims. This position plays a critical role in ensuring jobs move efficiently from intake through completion while maintaining communication with customers, insurance carriers, adjusters, subcontractors, and internal departments.

Location: Port Chester, NY

Fast Interview and Hiring Process.

The ideal candidate is comfortable working in a fast-paced environment, managing multiple files simultaneously, and supporting operational workflows related to water, fire, mold, and reconstruction claims.

Key Responsibilities

• Assist the General Manager with oversight and coordination of active insurance restoration claims
• Maintain accurate job files, documentation photos, notes, and claim correspondence
• Communicate with homeowners, insurance adjusters, vendors, subcontractors, and field personnel
• Track claim progress from initial loss through mitigation, reconstruction, invoicing, and closeout
• Schedule inspections, customer appointments, and subcontractor work
• Monitor required documentation for billing and insurance compliance
• Assist with estimate preparation and supplement documentation
• Follow up on outstanding approvals, invoices, and claim-related items
• Ensure CRM and job management systems remain updated and accurate
• Support collections and payment tracking when necessary
• Help maintain service standards and customer satisfaction throughout the claim process

Qualifications

• Prior experience in insurance restoration, construction administration, claims coordination, or related field preferred
• Knowledge of homeowners insurance claims process strongly preferred
• Strong organizational and multitasking abilities
• Excellent communication and customer service skills
• Proficiency with Microsoft Office and job management software
• Experience with Xactimate, DASH, MICA, or similar platforms is a plus
• Ability to prioritize and work independently while supporting management directives

Preferred Background

• Water/fire/mold mitigation industry experience
• Administrative support within restoration or construction environment
• Familiarity with insurance carrier communication and documentation requirements
• Experience handling sensitive customer situations following property losses

Work Environment

• Office-based position with coordination between field and administrative teams
• Fast-paced environment managing multiple active projects
• Occasional after-hours communication may be required during emergency loss events

Compensation & Benefits

• Competitive salary based on experience
• Paid time off
• Health benefits
• Growth opportunities within the restoration industry
• Performance-based advancement potential

About the Employer

ServiceMaster Superior Cleaning & Restoration has built a solid reputation on restoring Vs replacing. Over 30 years of leadership under franchise owners Mike Vitti and Scott Fabrizio understanding the importance of delivering an immediate response for customers seeking cleaning, restoration or remediation services. Our service areas include both Fairfield County CT and Westchester County NY. Our brand promise states whether our franchise service is a water, smoke or a fire emergency or if it is large or small, we will do everything humanly possible to restore people’s lives, homes, and businesses too normal. While we know that doing the best technical job is expected, our management and service teams understand the emotional needs of those involved and for each service call we deliver a remarkable customer service experience. We assure to both our commercial and residential customers that our response services are completed efficiently but most importantly effectively.

www.servicemastersci.com

Since its founding in 1929 by Marion E. Wade, a former minor league baseball player, ServiceMaster has stood by its word and its customers. As a result, it has grown into a world-class company composed of a family of brands that provides residential and commercial services to 5 million customers in the past year alone.
Today, ServiceMaster Restore is committed to helping our communities rebuild after a disaster, helping businesses get back to work, and helping our neighbors restore their homes to pre-loss conditions. Whether dealing with a burst pipe that impacts one home or a natural disaster that impacts the entire community, we’re by your side 24/7/365 to restore your property and your peace of mind.