Claims Coordinator

Xcel Energy Services Inc; Minneapolis (MN); On-site; USD 31,000 - 43,000; Full time

Benefits offered by this job

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

401(k) plan

Paid time off

Job summary

Xcel Energy is seeking a detail-oriented Billing Support Specialist to manage the claims billing process for damage to company facilities. You will gather documents, prepare memos and invoices, and support multiple business units using CRS, SAP, and related tools.

The role involves coordinating with contractors and internal teams, handling inquiries, and ensuring timely submission of complete claims. A high school diploma is required; additional business training is a plus.

Qualifications

• High school diploma required; post-high school business/technical exposure beneficial.
• Attention to detail and ability to maintain confidentiality required.

Responsibilities

• Coordinate with contractors and company staff to obtain accurate accident documentation.
• Respond to inquiries on damage claims and manage incoming correspondence.
• Prepare invoices and provide information to responsible parties within timelines.
• Enter claims, invoices, and payments accurately in internal systems and track final status.

Skills

Attention to detail

Confidentiality

Education

High School Diploma

Business-related training

Tools

Utilisphere

SAP

Business Objects

CRS

Job description

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.

Position Summary

Manage the claims billing process by investigating damage claims, gathering and maintaining various supporting documents, files and written reports to support the billing of damage to company owned facilities. Provide claims handling support and training to all business units to ensure complete claims are submitted. Utilize CRS, SAP, Business Objects, Utilisphere and other software formats to maintain complaint/claim activity and to prepare, edit and format memos, reports, invoices and correspondence.

Essential Responsibilities

• Work with contractors, third parties (local police and/or fire depts.) and Company employees to obtain proper accident documentation when it exists.
• Respond to inquiries on Company Damage Claims.
• Manage incoming correspondence to ensure timely management of information associated with Company Damages in accordance with department standards and timelines.
• Ensures invoices are prepared, breakdowns are completed as needed or requested, and information is delivered to the responsible party.
• Negotiate payment options and billing terms with contractors or customers for claim payments.
• Manage and coordinate the entire billing process; including accurately entering the claim, invoice billing, customer information and final payment information.
• Utilize internal resources including; Utilisphere, SAP, Business Objects and CRS systems for claim entry and finalizing claim status.
• Ensures all relevant damage claim documents are collected and reviewed
• Ensures invoices are prepared, breakdowns are completed as needed or requested, and information is delivered to the responsible party.
• Contacts the responsible party to address billing issues, secure payment and educate individuals when appropriate
• Processes payments from responsible party or their representative in accordance with department standards and designated timelines
• Reviews unpaid damage claims for reversals or escalation to collections
• Monitor Bad Debt Reports, Write off bad debt and accurately enter payments received on damages

Minimum Requirements

• High school diploma.
• Post high school education with emphasis on business-related skills and/or technical, electric or gas utility experience beneficial.
• Attention to detail and ability to maintain confidentiality required.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Individuals with a disability who need an accommodation to apply please contact us at [e-mail].

Non-Bargaining

The anticipated starting base pay for this position is: $22.40 to $31.40 per hour

Benefits

• Spot On Bonus
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave
• Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

Deadline to Apply: 09/27/26

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ACCESSIBILITY STATEMENT Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

You. Us. Together. At Xcel Energy, we’re more than an energy company. We’re reinventing how we power communities. Redefining how we care for customers. Reaffirming our commitment to the planet. We’re committed to leading with equity and inclusion. You’re not waiting for change - you’re creating it. You’re driven to protect the environment, support your community, and seek innovation. You want a career that grows with you and an employer who values you. You are reliable, trustworthy and bring integrity to everything you do. We are leading the way in clean energy. We’re using technology and innovation in every facet of our company. We’re providing safe, stable jobs with robust benefits. We keep our customers at the center of all we do. We’re committed to hiring a workforce that reflects the communities we serve. Together, we can provide carbon-free electricity by 2050. Together, we can take care of the environment and our communities. Together we can create a place where everyone belongs. Together we’re building a better tomorrow.